Customer and Commercial Operations Specialist

Applied Materials
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsSkills: ["Continuous improvement"]

Support end-to-end commercial operations by handling quotes, orders, RMAs, warranty claims, and follow-ups on open transactions. Coordinate with internal teams to resolve delivery holds, execute kit requests, and reconcile billing and invoices across TPM/FPM/TKM/spares/services. Help resolve invoice disputes and AR follow-ups while providing proactive updates on high-value orders and monitoring parts for issues. Participate in RIT/UAT testing and support basic system issue resolution.

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FursaFursa
Applied Materials
Applied Materials
13 hours ago

Customer and Commercial Operations Specialist

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Last checked: 8 hours agoStatus: Live

Job Summary

Support end-to-end commercial operations by handling quotes, orders, RMAs, warranty claims, and follow-ups on open transactions. Coordinate with internal teams to resolve delivery holds, execute kit requests, and reconcile billing and invoices across TPM/FPM/TKM/spares/services. Help resolve invoice disputes and AR follow-ups while providing proactive updates on high-value orders and monitoring parts for issues. Participate in RIT/UAT testing and support basic system issue resolution.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support quotes, orders, RMAs, and warranty claims; follow up on open transactions.
  • •Coordinate with internal teams to resolve delivery holds and execute TKM kit requests.
  • •Assist with billing and invoice reconciliation across TPM/FPM/TKM/Spares/Services; support invoice disputes and AR follow-ups.
  • •Provide proactive updates on high-value orders; expedite parts with internal teams.
  • •Monitor past-due and obsolete/problem parts and participate in system testing (RIT/UAT) under guidance.

Key Requirements

  • •No supervisory responsibilities; accountable for developing technical contribution.
  • •Uses existing procedures to solve standard problems and analyzes information to make judgments.
  • •Demonstrates conceptual knowledge of business theories, practices, and procedures.
  • •Ability to exchange straightforward information and ask questions to check understanding.
  • •Works within standardized procedures and practices to achieve objectives and meet deadlines.
Experience:2-4 years
Skills:Continuous improvement

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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