Account Representative, SMB (North)

PayPal
Brandenburg
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Structured","Organized","Judgment","Customer communication","Collaboration"]

Own the end-to-end commercial relationship for around 200 SMB merchants, protecting transaction margin and driving growth through consistent servicing, retention, and selling. Serve as the single point of contact, use AI-powered tools to identify growth, cross-sell, and risk opportunities, and keep pipeline, forecast, and portfolio reporting accurate. Coordinate internal teams to resolve merchant needs when standard processes don’t apply.

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FursaFursa
PayPal
PayPal
3 days ago

Account Representative, SMB (North)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end commercial relationship for around 200 SMB merchants, protecting transaction margin and driving growth through consistent servicing, retention, and selling. Serve as the single point of contact, use AI-powered tools to identify growth, cross-sell, and risk opportunities, and keep pipeline, forecast, and portfolio reporting accurate. Coordinate internal teams to resolve merchant needs when standard processes don’t apply.
Location: Brandenburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Be the single point of contact for SMB merchants, owning commercial outcomes end-to-end.
  • •Acquire, manage, and expand relationships with small and medium-sized merchants.
  • •Protect existing transaction margin and drive growth through systematic servicing, retention, and selling.
  • •Use AI-powered tools to spot growth, cross-sell, and risk opportunities across the merchant book.
  • •Maintain accurate pipeline, forecast, and portfolio health reporting and coordinate internal teams to resolve merchant needs.

Pay and Benefits

Perks:Health InsuranceRetirementPaid LeaveLearning Budget

Key Requirements

  • •3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •Professional fluency in German to communicate effectively with merchants and business stakeholders.
  • •Ability to structure, organize, and plan/segment a large customer book while maintaining follow-through and service quality.
  • •Skilled in customer and commercial conversations—building trust, identifying needs, and converting opportunities while staying customer-focused.
  • •Comfort using AI, data, and playbooks to make trade-offs and escalate appropriately when multiple priorities require attention.
Experience:FintechPaymentsSMB
Education:Bachelor's
Skills:StructuredOrganizedJudgmentCustomer communicationCollaboration
Languages:German
Tech Stack:AIDataPlaybooks

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn