Service Advisor - Town and Country Toyota

Sonic Automotive
Charlotte
Workplace: OnsiteFull timeUSD 70,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Safety awareness","Customer satisfaction"]

Run an efficient, profitable service department by scheduling appointments, greeting customers, and producing accurate written estimates for labor and parts with promised repair times. Track repair progress, communicate changes in cost or timing, and obtain authorization for additional work. Maintain customer satisfaction benchmarks, follow dealership standards for repair order turnaround, and ensure compliance with applicable regulations and safety policies.

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Sonic Automotive
Sonic Automotive
2 days ago

Service Advisor - Town and Country Toyota

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Run an efficient, profitable service department by scheduling appointments, greeting customers, and producing accurate written estimates for labor and parts with promised repair times. Track repair progress, communicate changes in cost or timing, and obtain authorization for additional work. Maintain customer satisfaction benchmarks, follow dealership standards for repair order turnaround, and ensure compliance with applicable regulations and safety policies.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
  • •Greet customers promptly, prepare complete written labor/parts cost estimates, and establish promised repair times.
  • •Monitor repair progress throughout the day and update customers on changes; explain requirements and obtain authorization for additional repairs.
  • •Advise customers on vehicle care and the value of maintaining vehicles per manufacturer specifications using maintenance menus.
  • •Follow federal, state, and local regulations and all company safety policies, reporting accidents immediately to a manager or supervisor.

Pay and Benefits

Salary: USD 70,000 - 120,000 annually

Key Requirements

  • •High school diploma or the equivalent.
  • •Dealership experience with two years in a dealership position.
  • •General knowledge of vehicle mechanical operations.
  • •Excellent oral and written communication skills.
  • •All applicants must be authorized to work in the USA and be able to pass pre-employment testing (background checks, MVR, drug test, credit report) with a valid driver license.
Experience:2+ yearsAutomotive
Education:High School
Skills:CommunicationCustomer serviceSafety awarenessCustomer satisfaction
Licenses:Driver license
Certifications:ASE
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn