Advisor HR - 2nd Shift - Shelbyville

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Analytical thinking","Troubleshooting","Organizational skills"]

Provide process and transactional support for HR systems and users as a first point of contact. Handle case management through ServiceNow and support via chat and phone, including high-volume walk-up requests. Resolve first-level HR support inquiries (address changes, application support, background check corrections, employee self-service), monitor HR inboxes, and respond or escalate issues. Partner with People Operations to meet service-level and KPI targets.

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Tyson Foods
Tyson Foods
3 days ago

Advisor HR - 2nd Shift - Shelbyville

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and users as a first point of contact. Handle case management through ServiceNow and support via chat and phone, including high-volume walk-up requests. Resolve first-level HR support inquiries (address changes, application support, background check corrections, employee self-service), monitor HR inboxes, and respond or escalate issues. Partner with People Operations to meet service-level and KPI targets.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as a first point of contact for HR systems/process support via ServiceNow case management, chat, and phone.
  • •Provide basic navigation support for routine HR correspondence (e.g., address changes, application support, background check corrections, employee self-service).
  • •Manage high-volume walk-up support and handle incoming support calls routed to People Operations.
  • •Intake and update HR-related personal information and assist with HR system navigation and LOA support.
  • •Monitor HR inboxes, respond to issues, and escalate to appropriate teams (Centers of Excellence, Directors HR, or Leadership) as needed.

Key Requirements

  • •Bachelor’s degree or equivalent combination of education and experience.
  • •2+ years of relevant customer support experience plus data entry experience.
  • •Intermediate computer skills, including proficiency with Microsoft Excel, Word, and PowerPoint, and ability to create simple queries and formatted data output.
  • •Strong verbal and written communication skills for supporting a broad range of end users.
  • •Excellent customer service plus basic analytical/troubleshooting skills, strong organization, detail orientation, and ability to work in a fast-paced environment; familiarity with SAP/HR and Workday is highly valued.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationCustomer serviceAnalytical thinkingTroubleshootingOrganizational skills
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordPowerPointSAP/HRWorkdaySpreadsheetsQueries

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
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