Asana

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

As a Technical Account Manager, you will serve as a strategic advisor to Asana’s largest enterprise customers, driving technical enablement and sustained adoption. You’ll partner with executives and cross-functional teams to align Asana capabilities with long-term business goals, onboard customers, lead technical escalations, mitigate risk, and surface expansion opportunities while shaping product roadmap through customer feedback.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the post-sales technical success of enterprise and strategic customers, serving as their primary advisor and partner as they scale their infrastructure.
•Lead technical onboarding and build joint success plans with clear milestones and measurable outcomes to accelerate customer time-to-value from day one.
•Drive proactive engagement through regular touchpoints, Executive Business Reviews (EBRs), roadmap alignment, and deep platform technical reviews.
•Deliver admin and power-user enablement sessions, sharing best practices on Asana APIs, integrations, authentication protocols, and admin governance.
•Lead technical escalations, migrations, and incident coordination by partnering cross-functionally to resolve complex issues and mitigate account risk.

Pay and Benefits

Salary: USD 120,000 - 136,000 annually

Perks:Health InsuranceFamily BuildingRetirementCulinary Options

Key Requirements

•5+ years of experience in a customer-facing, consultative technical role (such as TAM, Solutions Engineer, or Implementation Consultant) supporting enterprise SaaS customers.
•Strong technical acumen with a solid understanding of APIs, integrations, authentication protocols (SAML, SCIM), and enterprise IT architecture.
•Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
•Comfortable presenting to executive audiences, translating complex technical outcomes into compelling business value narratives.
•Understands the commercial impact of the role, specifically how account health, data-driven insights, and technical risk reduction connect to net revenue retention (NRR) and expansion.

Experience:5+ yearsEnterprise SaaS

Skills:CommunicationPresentationLeadershipProblem-solving

Languages:English

Tech Stack:APIsSAMLSCIMIntegrationIT architectureAI

Company Brief

Asana

Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Asana

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the post-sales technical success of enterprise and strategic customers, serving as their primary advisor and partner as they scale their infrastructure.
•Lead technical onboarding and build joint success plans with clear milestones and measurable outcomes to accelerate customer time-to-value from day one.
•Drive proactive engagement through regular touchpoints, Executive Business Reviews (EBRs), roadmap alignment, and deep platform technical reviews.
•Deliver admin and power-user enablement sessions, sharing best practices on Asana APIs, integrations, authentication protocols, and admin governance.
•Lead technical escalations, migrations, and incident coordination by partnering cross-functionally to resolve complex issues and mitigate account risk.

Pay and Benefits

Salary: USD 120,000 - 136,000 annually

Perks:Health InsuranceFamily BuildingRetirementCulinary Options

Key Requirements

•5+ years of experience in a customer-facing, consultative technical role (such as TAM, Solutions Engineer, or Implementation Consultant) supporting enterprise SaaS customers.
•Strong technical acumen with a solid understanding of APIs, integrations, authentication protocols (SAML, SCIM), and enterprise IT architecture.
•Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
•Comfortable presenting to executive audiences, translating complex technical outcomes into compelling business value narratives.
•Understands the commercial impact of the role, specifically how account health, data-driven insights, and technical risk reduction connect to net revenue retention (NRR) and expansion.

Experience:5+ yearsEnterprise SaaS

Skills:CommunicationPresentationLeadershipProblem-solving

Languages:English

Tech Stack:APIsSAMLSCIMIntegrationIT architectureAI

Company Brief

Asana

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor