Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Communication"]

Lead a team of heavy equipment maintenance technicians at a rental facility in Lexington. Use the company’s tech (including work order and service interval tracking) to diagnose issues, order parts, and drive faster corrective action. Coordinate and schedule repairs for customer and company-owned rental equipment, while maintaining high customer satisfaction through proactive communication, training, and a safe work environment.

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EquipmentShare
EquipmentShare
2 days ago

Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead a team of heavy equipment maintenance technicians at a rental facility in Lexington. Use the company’s tech (including work order and service interval tracking) to diagnose issues, order parts, and drive faster corrective action. Coordinate and schedule repairs for customer and company-owned rental equipment, while maintaining high customer satisfaction through proactive communication, training, and a safe work environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of heavy equipment maintenance technicians and supervise service personnel’s quality performance.
  • •Create, assign, and monitor work orders; track machine service intervals; order parts; diagnose issues using data across makes and models.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships, ensuring customers are satisfied and informed about service improvements; promptly resolve inquiries and complaints.
  • •Train and develop employees and maintain a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym MembershipWellness Stipend

Key Requirements

  • •3+ years of maintenance and service experience in the rental industry or a related construction field (trade school certificate preferred).
  • •Experience leading maintenance teams and coordinating field service, maintenance, and repair.
  • •Strong interpersonal and problem-solving skills, with excellent customer service and verbal/written communication.
  • •Adaptability to a fast-paced growing company and ability to quickly learn EquipmentShare products and services.
  • •Valid driver’s license and ability to meet physical and safety-sensitive requirements, including passing a drug screen and background check.
Experience:Rental industryConstruction
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkCommunication
Licenses:Driver's license
Tech Stack:T3 platformWork orders

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn