VIP Relationship Manager

Bybit
Istanbul
Full timeFunction: Customer Success & Account ManagementSkills: ["Communication","Written communication","Relationship management","Multi-tasking","Working under pressure"]

Own the VIP client experience in Turkey by serving as the primary point of contact and building strong, long-term relationships. Manage a portfolio of global VIP clients, support client acquisition, and maintain frequent communication to enhance loyalty. Build and track customer service processes, analyze client behavior to uncover needs, and collaborate with cross-functional stakeholders to deliver excellent service solutions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Bybit
Bybit
1 day ago

VIP Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the VIP client experience in Turkey by serving as the primary point of contact and building strong, long-term relationships. Manage a portfolio of global VIP clients, support client acquisition, and maintain frequent communication to enhance loyalty. Build and track customer service processes, analyze client behavior to uncover needs, and collaborate with cross-functional stakeholders to deliver excellent service solutions.
Location: Istanbul
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for a VIP client portfolio in Turkey and drive strong relationship management.
  • •Perform VIP client acquisition and manage rapport through frequent, sustained communication.
  • •Build and support customer service processes and systems, including tracking key customer status.
  • •Analyze client behavior to identify unspoken needs and prepare customer analysis reports.
  • •Coordinate with stakeholders across departments to deliver optimal customer service solutions and experiences.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Maintain experience working with a client portfolio that may include institutional clients, high net-worth individuals, and private bank customers with brokers or commercial banks.
  • •Have experience working in trading platforms or exchanges (highly advantageous).
  • •Have prior sales and client services experience with an international financial background (banking, investments, etc.) (preferred).
  • •Demonstrate strong communication and written skills.
  • •Work effectively under pressure and tight deadlines while managing multiple tasks.
Experience:CryptoInstitutional clientsHigh net worthTrading platformsExchangesBankingInvestments
Skills:CommunicationWritten communicationRelationship managementMulti-taskingWorking under pressure
Languages:English

Company Brief

Bybit
Operates a cryptocurrency exchange and trading platform offering spot, derivatives, copy trading, and related digital asset services for retail and institutional users. The platform focuses on high-liquidity crypto markets, trading tools, and Web3-related products.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2018
WebsiteLinkedIn