Zaintech

6 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own customer success across Zain Group and OpCo projects by coordinating updates, managing risks and dependencies, and proactively addressing issues. Govern order-to-cash by tracking the full lifecycle from PO issuance through delivery, acceptance, invoicing, and collection. Monitor delivery progress, escalate blockers, and support revenue recognition. Provide weekly status reporting and dashboards, and participate in monthly governance reviews.

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as the main coordination point for customer updates across active Zain Group and OpCo projects.
•Track order-to-cash lifecycle from PO issuance to delivery, acceptance, invoicing, and collection.
•Monitor project progress with delivery teams and maintain a clear project tracker (status, timeline, commercial value, next action).
•Identify issues early and manage internal escalation documentation, follow-up, and closure with clear ownership.
•Prepare weekly project status reports and support monthly governance reviews with dashboards for pipeline-to-delivery, order-to-cash, and escalations.

Key Requirements

•5+ years of experience in customer success, project coordination, account management, PMO, or delivery governance.
•Strong understanding of AI, ICT, cloud, cybersecurity, managed services, and digital transformation projects.
•Experience managing enterprise customers and internal cross-functional teams.
•Strong follow-up, communication, reporting, and escalation management skills.
•Knowledge of order-to-cash, project acceptance, invoicing, and revenue recognition processes.

Experience:5+ yearsTelecomDigital transformationManaged servicesEnterprise technology

Education:Bachelor's

Skills:CommunicationReportingEscalation managementCross-functional collaborationStakeholder management

Certifications:PMPITIL

Tech Stack:AIICTCloudCybersecurityManaged servicesDigital transformation

Company Brief

Zaintech

Zaintech is the digital services and technology arm of Zain Group, delivering cloud, managed services, cybersecurity, contact center, and digital transformation solutions to enterprises and carriers across the Middle East and Africa.

Industry: Consulting

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Kuwait City, Kuwait

Website LinkedIn

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Zaintech

6 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as the main coordination point for customer updates across active Zain Group and OpCo projects.
•Track order-to-cash lifecycle from PO issuance to delivery, acceptance, invoicing, and collection.
•Monitor project progress with delivery teams and maintain a clear project tracker (status, timeline, commercial value, next action).
•Identify issues early and manage internal escalation documentation, follow-up, and closure with clear ownership.
•Prepare weekly project status reports and support monthly governance reviews with dashboards for pipeline-to-delivery, order-to-cash, and escalations.

Key Requirements

•5+ years of experience in customer success, project coordination, account management, PMO, or delivery governance.
•Strong understanding of AI, ICT, cloud, cybersecurity, managed services, and digital transformation projects.
•Experience managing enterprise customers and internal cross-functional teams.
•Strong follow-up, communication, reporting, and escalation management skills.
•Knowledge of order-to-cash, project acceptance, invoicing, and revenue recognition processes.

Experience:5+ yearsTelecomDigital transformationManaged servicesEnterprise technology

Education:Bachelor's

Skills:CommunicationReportingEscalation managementCross-functional collaborationStakeholder management

Certifications:PMPITIL

Tech Stack:AIICTCloudCybersecurityManaged servicesDigital transformation

Company Brief

Zaintech

Industry: Consulting

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Kuwait City, Kuwait

Website LinkedIn