Style Advisor @NET A PORTER

YOOX Net‑a‑Porter Group
Dubai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer focus","Proactive sales approach","Communication","Organization","Detail-oriented"]

Deliver a personalised luxury shopping experience for NET-A-PORTER clients within the Personal Shopping team. Build trusted relationships by responding to enquiries, answering product questions, and providing styling, sizing, and fit advice. Use client preferences, purchase history, and trend insights to recommend products, drive sales targets and KPIs, increase spend and loyalty, and share customer insights to support commercial strategy and launches.

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FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
18 hours ago

Style Advisor @NET A PORTER

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Deliver a personalised luxury shopping experience for NET-A-PORTER clients within the Personal Shopping team. Build trusted relationships by responding to enquiries, answering product questions, and providing styling, sizing, and fit advice. Use client preferences, purchase history, and trend insights to recommend products, drive sales targets and KPIs, increase spend and loyalty, and share customer insights to support commercial strategy and launches.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Deliver an exceptional personalised shopping experience to loyal clients in the Personal Shopping team.
  • •Respond promptly to client enquiries, assist with product questions, and guide customers through their shopping journey.
  • •Recommend products using client preferences, purchase history, and trend insights to increase client spend and repeat purchases.
  • •Provide styling, sizing, and fit advice; present style edits to inspire purchases, using training and product knowledge.
  • •Follow up proactively to maintain engagement and nurture relationships, and gather/share customer insights and buying trends with management.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPensionMedicalStaff DiscountDiscount Portal

Key Requirements

  • •2+ years of experience in client-facing roles such as in-store retail, stylist services, or call-center sales and operations.
  • •Proven ability to engage customers and achieve/exceed personal sales targets and KPIs.
  • •Customer-focused attitude with passion for going above and beyond to build long-lasting client relationships.
  • •Fluent spoken and written English and Arabic; additional languages are a strong advantage.
  • •Comfortable using tools such as Excel, Outlook, and CRM systems to manage client interactions and track results.
Experience:2+ yearsLuxury retailClient-facingStylingPersonal shopping
Skills:Customer focusProactive sales approachCommunicationOrganizationDetail-oriented
Languages:EnglishArabic
Tech Stack:ExcelOutlookCRM

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn