Contact Centre Representative II (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork"]

Handle customer inquiries and resolve issues for HSBC credit cards and general banking services via phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to meet expected outcomes. Where needed, propose reasonable solutions to resolve queries and deliver high-quality, customer-satisfying service. The role requires strong customer service mindset, Cantonese fluency, clear communication, teamwork, and basic English communication/reading ability with shift flexibility.

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative II (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle customer inquiries and resolve issues for HSBC credit cards and general banking services via phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to meet expected outcomes. Where needed, propose reasonable solutions to resolve queries and deliver high-quality, customer-satisfying service. The role requires strong customer service mindset, Cantonese fluency, clear communication, teamwork, and basic English communication/reading ability with shift flexibility.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer customer inquiries and handle related matters for credit cards and general banking services via phone, email, and real-time communication tools.
  • •Discover customer needs and recommend appropriate products and services.
  • •Propose reasonable solutions based on customer circumstances to resolve difficult issues.
  • •Deliver high-quality service to ensure customer satisfaction.

Key Requirements

  • •Have a strong customer service mindset and be willing to work in customer service.
  • •Fluent Cantonese with clear thinking and strong verbal communication skills.
  • •Strong teamwork spirit.
  • •Can communicate and read/write in English to a basic level.
  • •Be able to accept shift/work-rotation arrangements.
Skills:Customer serviceCommunicationTeamwork
Languages:CantoneseEnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn