IT Support Technician

SpaceX
Florida
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Organizational skills","Self-starter","Patience","Written and verbal communication"]

Provide first-, second-, and third-tier support for SpaceX employees, handling end-user hardware, software, printers, and mobile devices. Manage the lifecycle and on-site inventory of IT assets, including procurement, configuration, deployment, troubleshooting, and replacement. Support enterprise IP networks and VLAN configuration, and interface with infrastructure for specialized network-attached production systems. Document solutions for non-technical users while collaborating with IT engineering teams to resolve complex issues.

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FursaFursa
SpaceX
SpaceX
1 month ago

IT Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide first-, second-, and third-tier support for SpaceX employees, handling end-user hardware, software, printers, and mobile devices. Manage the lifecycle and on-site inventory of IT assets, including procurement, configuration, deployment, troubleshooting, and replacement. Support enterprise IP networks and VLAN configuration, and interface with infrastructure for specialized network-attached production systems. Document solutions for non-technical users while collaborating with IT engineering teams to resolve complex issues.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide 1st, 2nd, and 3rd tier support for SpaceX employees, in person and remotely.
  • •Manage on-site inventory and the end-to-end lifecycle of IT assets, including procurement, configuration, deployment, and asset recovery.
  • •Troubleshoot software and hardware issues, and configure/maintain desktop, label, and large multifunction printers.
  • •Support and troubleshoot enterprise networks, including device connectivity and VLAN configuration.
  • •Develop workflows and write instructional documentation to explain technical solutions to non-technical users.

Key Requirements

  • •High school diploma or equivalency certificate.
  • •1+ years of experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment.
  • •Experience supporting Microsoft technologies.
  • •Experience supporting Mac iOS and Linux environments.
  • •Technical certifications such as A+, Network+, or MCSE.
Experience:1+ yearsEnterprise IT24x7 operations
Education:High School
Skills:Customer serviceOrganizational skillsSelf-starterPatienceWritten and verbal communication
Licenses:Driver's license
Certifications:A+Network+MCSE
Languages:English
Tech Stack:MicrosoftMac iOSLinuxIP networksVLANPrintersMobile devices

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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