Voice Support Specialist for Drivers (Armenia)

Yango
Armenia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Teamwork","Independent decision-making","Multitasking","Problem-solving","Willingness to learn"]

Handle incoming calls for Yango drivers and promptly support taxi companies and drivers to resolve a variety of issues. Work on improving ride-hailing customer service by contributing to processes and tools, while managing multiple tasks and large amounts of information. This remote support role requires fluency in Armenian and Russian and experience in support or call-center environments.

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FursaFursa
Yango
Yango
1 month ago

Voice Support Specialist for Drivers (Armenia)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle incoming calls for Yango drivers and promptly support taxi companies and drivers to resolve a variety of issues. Work on improving ride-hailing customer service by contributing to processes and tools, while managing multiple tasks and large amounts of information. This remote support role requires fluency in Armenian and Russian and experience in support or call-center environments.
Location: Armenia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Promptly handle incoming calls.
  • •Work with taxi companies and drivers to resolve various situations.
  • •Develop processes and tools to improve the quality of Yango ride-hailing customer service.

Pay and Benefits

Perks:Remote WorkHealth InsuranceCorporate TrainingDistance Learning

Key Requirements

  • •Fluency in Armenian and Russian.
  • •Experience working in support or a call center.
  • •Ability to work with large amounts of data.
  • •Ability to solve diverse tasks simultaneously.
  • •Ability to work in a team and act independently in decision-making.
Skills:TeamworkIndependent decision-makingMultitaskingProblem-solvingWillingness to learn
Languages:ArmenianRussian

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn