Director, Product Management, Servicing Strategy

Discover Financial
New York, Chicago, Richmond
Full timeUSD 251,400 - 286,900 annuallyFunction: Strategy & Corporate DevelopmentExperience: 5+ yearsEducation: bachelorsSkills: ["Human centered","Business focused","Technology driven","Integrated problem solving","Transformational leadership","Cross-functional alignment"]

Own product strategy and delivery for the Servicing Strategy Agent Experiences and Insight Product team, creating and evolving the tools that power frontline customer service. You’ll lead transformation efforts by integrating modern technologies with human-centric design, define critical agent experiences, and align cross-functional teams to deliver measurable outcomes and reduce product risks through disciplined problem solving.

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Discover Financial
Discover Financial
1 day ago

Director, Product Management, Servicing Strategy

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Last checked: 10 hours agoStatus: Live

Job Summary

Own product strategy and delivery for the Servicing Strategy Agent Experiences and Insight Product team, creating and evolving the tools that power frontline customer service. You’ll lead transformation efforts by integrating modern technologies with human-centric design, define critical agent experiences, and align cross-functional teams to deliver measurable outcomes and reduce product risks through disciplined problem solving.
Location: New York, Chicago, Richmond
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Director level

Key Responsibilities

  • •Define and build critical agent experiences that improve customers' lives through frontline tooling
  • •Lead product management for a Servicing Strategy Agent Experiences and Insight Product team
  • •Drive a transformation of the way the team works by integrating cutting-edge technologies and human-centric designs
  • •Lead cross-functional teams to solve customer problems and drive organizational alignment
  • •Apply product leadership across human-centered, business-focused, technology-driven, and risk-mitigating problem solving

Pay and Benefits

Salary: USD 251,400 - 286,900 annually

Key Requirements

  • •Bachelor's degree in any field and at least 5 years of Product Management experience
  • •Demonstrated proficiency in Human Centered product thinking for internal and external customer needs
  • •Demonstrated Business Focused execution to deliver outcomes through leverage and execution excellence
  • •Demonstrated Technology Driven product development using technology to deliver resilient solutions
  • •Experience translating business strategy and analysis into consumer facing digital products
Experience:5+ years
Education:Bachelor's
Skills:Human centeredBusiness focusedTechnology drivenIntegrated problem solvingTransformational leadershipCross-functional alignment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn