Universal Banker (Lancaster, GB, LA1 1JQ)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Deliver outstanding customer service as the first point of contact in the Branch Customer Service Team. Educate customers on HSBC digital platforms and fraud awareness, identify vulnerable customers, and support those with more complex banking needs. Work collaboratively to resolve customer enquiries end-to-end, maintain an excellent customer experience, and receive full in-branch training on systems, products, and services.

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FursaFursa
HSBC
HSBC
4 hours ago

Universal Banker (Lancaster, GB, LA1 1JQ)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver outstanding customer service as the first point of contact in the Branch Customer Service Team. Educate customers on HSBC digital platforms and fraud awareness, identify vulnerable customers, and support those with more complex banking needs. Work collaboratively to resolve customer enquiries end-to-end, maintain an excellent customer experience, and receive full in-branch training on systems, products, and services.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Act as the first point of contact in the Branch Customer Service Team and deliver an exceptional customer experience.
  • •Educate customers on HSBC digital services and promote fraud awareness.
  • •Identify customers in vulnerable situations and determine appropriate support.
  • •Support customers with more complex banking needs so they feel supported in their choices.
  • •Take ownership of customer enquiries through to resolution in a fast-changing environment.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Health InsurancePensionLife AssuranceEmployee Discounts

Key Requirements

  • •Demonstrate excellent communication skills to engage effectively, build connections, and show empathy to customers.
  • •Take ownership of customer enquiries through to resolution, delivering a personalised, friendly, and efficient service.
  • •Be resilient in a continuously changing environment.
  • •Hold conversations confidently with a genuine passion for going above and beyond for customers (previous customer service experience is helpful but not essential).
  • •Receive and complete full in-branch training (9 days over 3 weeks) and attend the whole course.
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn