Sales Support Representative - Waterworks

Ferguson
United States
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: SalesSkills: ["Customer-focused","Upselling","Quick decision-making","Fast-paced execution","Relationship building"]

Support customers and Sales associates by helping determine the best products and solutions, preparing timely quotations, and ensuring accurate sales orders. Coordinate customer deliveries and answer sales calls with a focus on resolving concerns quickly. You’ll use CRM and phone systems effectively, and also train and work across the warehouse, pipe yard, and sales counter while assisting with administrative duties as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
2 days ago

Sales Support Representative - Waterworks

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support customers and Sales associates by helping determine the best products and solutions, preparing timely quotations, and ensuring accurate sales orders. Coordinate customer deliveries and answer sales calls with a focus on resolving concerns quickly. You’ll use CRM and phone systems effectively, and also train and work across the warehouse, pipe yard, and sales counter while assisting with administrative duties as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with Sales associates to support customer needs by identifying the best products and solutions.
  • •Provide personalized customer service with timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls, addressing and resolving customer concerns and questions.
  • •Train and work across the warehouse, pipe yard, and sales counter while using CRM and phone systems.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •1-3 years of sales and/or customer service experience is preferred.
  • •Comfort performing physically demanding work and transitioning between warehouse, yard, counter, and administrative duties as needed.
  • •Strong sales abilities, including the ability to upsell.
  • •Proven ability to respond quickly to customer needs, make timely decisions, and follow through in a fast-paced environment.
  • •General digital literacy, including Microsoft Office, and the ability to quickly learn product knowledge and processes.
Skills:Customer-focusedUpsellingQuick decision-makingFast-paced executionRelationship building
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn