Patient Care Coordinator - Grand Rapids, MI (Grand Rapids(MI), United States)

Sonova
United States
Full timeUSD 16 - 18 hourlyFunction: Executive & General ManagementExperience: 2+ yearsEducation: associatesSkills: ["Professional communication","Relationship building","Customer service","Attention to detail","Data entry"]

Work with clinic and Hearing Care Professionals to support patients and referring physicians. Greet patients, schedule and confirm appointments, place follow-up/outbound calls, collect intake forms, and maintain accurate patient records. Perform insurance benefit checks and authorization, handle first-level patient questions, check patients in/out, and process payments. Assist with repairs under supervision, manage orders/inventory, submit daily reports, and support monthly community outreach logistics.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sonova
Sonova
4 hours ago

Patient Care Coordinator - Grand Rapids, MI (Grand Rapids(MI), United States)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Work with clinic and Hearing Care Professionals to support patients and referring physicians. Greet patients, schedule and confirm appointments, place follow-up/outbound calls, collect intake forms, and maintain accurate patient records. Perform insurance benefit checks and authorization, handle first-level patient questions, check patients in/out, and process payments. Assist with repairs under supervision, manage orders/inventory, submit daily reports, and support monthly community outreach logistics.
Location: United States
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Schedule and confirm patient appointments and place outbound follow-up calls for hearing tests and consultations.
  • •Verify insurance benefits, complete benefit checks and authorizations, and assist with patient support needs within the clinic.
  • •Greet patients, handle first-level questions, check patients in/out, collect and process payments.
  • •Maintain patient intake forms and records/notes; collect and process patient orders and repairs under supervision.
  • •Manage inventory and supplies (order/monitor stock), submit equipment/facility requests, prepare bank deposits and daily finance reports, and support monthly community outreach logistics.

Pay and Benefits

Salary: USD 16 - 18 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Prior customer service experience is required.
  • •2+ years in a health care environment is preferred.
  • •High school diploma or equivalent; associate degree preferred.
  • •Ability to communicate professionally (verbal and written) and build strong relationships with patients, physicians, and clinical staff.
  • •Knowledge of HIPAA regulations; Microsoft Office and Outlook experience; EMR/EHR experience is a plus.
Experience:2+ yearsHealthcareCustomer service
Education:Associate's
Skills:Professional communicationRelationship buildingCustomer serviceAttention to detailData entry
Tech Stack:Microsoft OfficeOutlookHIPAAEMR/EHR

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website