HR Advisor - 3rd Shift - Albany Plant

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Troubleshooting","Planning","Organizational skills"]

Provide process and transactional support for HR systems and programs, acting as a first point of contact for users via case management in ServiceNow and through chat and phone. Handle high-volume walk-up and routed People Operations support, resolve first-level requests, monitor HR inboxes, and escalate issues when needed. Update and navigate HR systems, support LOA-related inquiries, and help improve service levels to meet team KPIs.

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Tyson Foods
Tyson Foods
3 days ago

HR Advisor - 3rd Shift - Albany Plant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and programs, acting as a first point of contact for users via case management in ServiceNow and through chat and phone. Handle high-volume walk-up and routed People Operations support, resolve first-level requests, monitor HR inboxes, and escalate issues when needed. Update and navigate HR systems, support LOA-related inquiries, and help improve service levels to meet team KPIs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Serve as a first point of contact for users, providing HR systems support via ServiceNow case management, chat, and phone.
  • •Provide routine navigation and correspondence support following established procedures (e.g., address changes, application support, background check corrections, employee self-service).
  • •Manage high-volume walk-up support and resolve first-level support requests, routing calls and issues to the appropriate People Operations team.
  • •Handle HR system intake and updates, including maintaining personal information and supporting LOA support and navigation.
  • •Monitor HR inboxes, respond directly or escalate issues to Centers of Excellence, Directors HR, or Leadership, and help improve service level agreements.

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •2+ years of relevant customer support experience plus past data entry experience.
  • •Intermediate computer skills, including generating simple letters, spreadsheets/graphics, and producing simple queries and formatted data outputs.
  • •Proficiency in Microsoft Excel, Word, and PowerPoint; understanding of HR systems and processes is a plus.
  • •Strong communication and customer service skills with the ability to troubleshoot, analyze issues quickly, and work well in a fast-paced, team environment.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationTroubleshootingPlanningOrganizational skills
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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