7 hours ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Resolve critical customer issues for Avigilon Alta Video and Access products, providing senior-level support over phone and digitally while escalating complex cases to Dev/Escalations and Product/Engineering. Act as an Alta subject matter expert, investigate logs for root-cause analysis, and keep clients informed throughout. Collaborate via swarming, document technical details in a case system, and support knowledge-sharing through training and mentoring.

Location: Lisbon, Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Obtain and maintain advanced knowledge of Alta cloud products (Video/Access Control/VMS software and hardware, including cameras, access control hardware, servers, networks, sensors, and 3rd-party integrations).
•Provide senior-level support for Alta hardware and software via phone/digital escalation cases.
•Investigate escalated cases by analyzing logs for root-cause analysis, identifying bugs or functional expectation issues, and escalating to Product/Dev/Engineering while keeping the client informed.
•Collaborate with Technical Support through swarming and with Dev/Escalations through escalations; share knowledge through training, coaching, and mentoring.
•Document software, hardware, and network details in a case management system, prioritize between swarming tasks, case work, and escalations, and assist with departmental projects when needed.

Travel: Medium travel

Pay and Benefits

Perks:Paid LeavePensionHealth InsuranceLife Assurance

Key Requirements

•3+ years of support experience, and/or a bachelor’s degree in IT/Computer Science (or equivalent experience).
•Prior experience supporting cloud-based Access Control and Video products.
•Strong knowledge of IP networking (routers, firewalls, wireless, RTP, TCP/IP, UDP, IGMP, multicasting).
•Working knowledge of installing, configuring, and troubleshooting operating systems, software, and access control/video hardware.
•Legal authorization to work in the UK or Europe (Poland or Portugal) indefinitely is required; no employer work permit sponsorship.

Experience:3+ yearsCloud-based videoAccess controlTechnical support

Education:Bachelor's in IT/Computer Science

Skills:Problem solvingTime managementCustomer communicationIndependent workHigh-stress communication

Languages:English

Tech Stack:Avigilon AltaAccess ControlVMSLinuxIP networkingRoutersFirewallsWireless technologiesRTPTCP/IPUDPIGMPMulticastingCase management system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Motorola Solutions

7 hours ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Lisbon, Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Obtain and maintain advanced knowledge of Alta cloud products (Video/Access Control/VMS software and hardware, including cameras, access control hardware, servers, networks, sensors, and 3rd-party integrations).
•Provide senior-level support for Alta hardware and software via phone/digital escalation cases.
•Investigate escalated cases by analyzing logs for root-cause analysis, identifying bugs or functional expectation issues, and escalating to Product/Dev/Engineering while keeping the client informed.
•Collaborate with Technical Support through swarming and with Dev/Escalations through escalations; share knowledge through training, coaching, and mentoring.
•Document software, hardware, and network details in a case management system, prioritize between swarming tasks, case work, and escalations, and assist with departmental projects when needed.

Travel: Medium travel

Pay and Benefits

Perks:Paid LeavePensionHealth InsuranceLife Assurance

Key Requirements

•3+ years of support experience, and/or a bachelor’s degree in IT/Computer Science (or equivalent experience).
•Prior experience supporting cloud-based Access Control and Video products.
•Strong knowledge of IP networking (routers, firewalls, wireless, RTP, TCP/IP, UDP, IGMP, multicasting).
•Working knowledge of installing, configuring, and troubleshooting operating systems, software, and access control/video hardware.
•Legal authorization to work in the UK or Europe (Poland or Portugal) indefinitely is required; no employer work permit sponsorship.

Experience:3+ yearsCloud-based videoAccess controlTechnical support

Education:Bachelor's in IT/Computer Science

Skills:Problem solvingTime managementCustomer communicationIndependent workHigh-stress communication

Languages:English

Tech Stack:Avigilon AltaAccess ControlVMSLinuxIP networkingRoutersFirewallsWireless technologiesRTPTCP/IPUDPIGMPMulticastingCase management system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn