Tcom - Network Support Senior Analyst

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Debugging","Troubleshooting","Written communication","Verbal communication","Priority management"]

Provide advanced UC/VC incident and problem resolution for Cisco collaboration platforms, including CUCM, Unity Connection, and Cisco Emergency Responder. Administer Cisco Webex endpoints, troubleshoot VoIP/video issues, and manage dial plans, gateways, SIP trunks, and SRST for remote sites. Monitor performance via dashboards and call-accounting tools, execute approved change/releases in maintenance windows, and maintain KB articles/SOPs. Collaborate with OEM vendors to drive cases to resolution.

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FursaFursa
NTT
NTT
3 weeks ago

Tcom - Network Support Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide advanced UC/VC incident and problem resolution for Cisco collaboration platforms, including CUCM, Unity Connection, and Cisco Emergency Responder. Administer Cisco Webex endpoints, troubleshoot VoIP/video issues, and manage dial plans, gateways, SIP trunks, and SRST for remote sites. Monitor performance via dashboards and call-accounting tools, execute approved change/releases in maintenance windows, and maintain KB articles/SOPs. Collaborate with OEM vendors to drive cases to resolution.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve UC and VC incidents escalated from L1, performing root cause analysis and implementing corrective/preventive actions.
  • •Administer Cisco UC components (CUCM, Unity Connection, CER) for user configuration, dial plan updates, and voicemail setup.
  • •Configure and maintain SIP trunks, H.323 gateways, and SRST for remote sites.
  • •Administer Cisco Webex video endpoints, configure room systems, conduct health checks, and troubleshoot video quality and scheduling integrations.
  • •Monitor UC/VC systems via dashboards, produce performance/capacity and usage/cost reports using call accounting tools, and implement approved changes/updates within maintenance windows.

Key Requirements

  • •Hands-on experience administering Cisco UC platforms including CUCM, Unity Connection, and Cisco Emergency Responder (CER).
  • •Experience supporting Cisco Webex devices/endpoints and understanding Control Hub (Microsoft Teams Rooms knowledge is a plus).
  • •Strong knowledge of VoIP protocols (SIP, RTP, H.323) and dial plan logic (E.164, NANP).
  • •Working knowledge of voice gateways, CUBE, Session Border Controllers, and SRST configuration.
  • •Operational knowledge of ITIL incident and change management processes.
Education:Bachelor's in IT or Networking
Skills:DebuggingTroubleshootingWritten communicationVerbal communicationPriority management
Certifications:Cisco CCNACisco CCNP CollaborationCisco WebexVideo Network SpecialistITIL FoundationMicrosoft Teams Voice Engineer Associate
Tech Stack:Cisco Unified Communications Manager (CUCM)Cisco Unity ConnectionCisco Emergency Responder (CER)Cisco WebexControl HubMicrosoft Teams RoomsSIPRTPH.323Dial planE.164NANPVoice gatewaysCUBESession Border ControllersSRSTITILMicrocallClearViewTelemate

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn