Customer Service Representatives- Remote

Sutherland
Atlanta
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Attention to detail","Problem-solving"]

Handle customer inquiries and account maintenance activities for a portfolio of accounts, including reviewing contract details, payment history/notes, and communicating open/closed account status and title-related information. Take payments, assist with extensions/deferrals, maintain accurate interaction records, and recommend solutions based on account analysis. Work Monday–Friday, 7AM–7PM CST, with paid training and support using multiple systems while performing manual calculations as needed.

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FursaFursa
Sutherland
Sutherland
23 hours ago

Customer Service Representatives- Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle customer inquiries and account maintenance activities for a portfolio of accounts, including reviewing contract details, payment history/notes, and communicating open/closed account status and title-related information. Take payments, assist with extensions/deferrals, maintain accurate interaction records, and recommend solutions based on account analysis. Work Monday–Friday, 7AM–7PM CST, with paid training and support using multiple systems while performing manual calculations as needed.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts
  • •Review customer contract details and advise customers on open/closed accounts and related status information
  • •Take payments and review payment history/notes while clearly communicating account statuses
  • •Assist customers with optional products, extensions, and deferrals when payments are difficult
  • •Maintain accurate records of customer interactions and recommend appropriate solutions by analyzing account information

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid TrainingPaid LeaveEap

Key Requirements

  • •Experience in customer service
  • •Excellent verbal and written communication skills with strong multitasking
  • •Strong attention to detail
  • •Familiarity with Microsoft Office tools
  • •High school diploma or equivalent
Experience:Customer service
Education:High School
Skills:CommunicationMultitaskingAttention to detailProblem-solving
Languages:English
Tech Stack:Microsoft OfficeIOSAndroid

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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