TTEC Digital

1 week ago

Product Manager — Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own the platform behind AI CX services, including AI services APIs, Desktop Intercept, and integrations. Define service contracts, set latency and cost budgets, and own eval and guardrails so “good” and “safe” are measurable before and after ship. Drive the integration roadmap end to end, prioritizing by revenue impact, while treating reliability and PII/privacy as product features.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own the AI services API contract, the Desktop Intercept client, and the integration roadmap end to end.
•Set latency and cost budgets per service, and hold the org to them.
•Own eval and guardrails as product by defining what “good” and “safe” mean and how they’re measured.
•Own and prioritize the integration roadmap by revenue impact—which connector unlocks which deals.
•Treat reliability, privacy, and PII handling as features, not compliance chores.

Pay and Benefits

Salary: CAD 1 annually

Key Requirements

•7+ years of product experience in B2B SaaS; contact-center, CCaaS, or developer-platform experience strongly preferred.
•Write crisp one-page specs that an engineer can build from without a meeting.
•Technical enough to reason about events, plugins, and latency budgets.
•Shipped to real enterprise customers on a fast cadence.
•Platform, API, or developer-tools PM experience—having shipped something engineers or partners build on top of.

Experience:7+ yearsB2B SaaSContact centerCCaaSDeveloper platforms

Skills:Product thinkingCustomer focusBusiness fluencyCraftRapid execution

Tech Stack:AI servicesAPIsDesktop InterceptIntegrationsTranscriptionScoringRetrievalAgentic automationEvalGuardrailsLatency budgetsCost-per-interactionPII redactionCCaaSNICEGenesysFive9TalkdeskSalesforceZendesk

Company Brief

TTEC Digital

Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn

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TTEC Digital

1 week ago

Product Manager — Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own the AI services API contract, the Desktop Intercept client, and the integration roadmap end to end.
•Set latency and cost budgets per service, and hold the org to them.
•Own eval and guardrails as product by defining what “good” and “safe” mean and how they’re measured.
•Own and prioritize the integration roadmap by revenue impact—which connector unlocks which deals.
•Treat reliability, privacy, and PII handling as features, not compliance chores.

Pay and Benefits

Salary: CAD 1 annually

Key Requirements

•7+ years of product experience in B2B SaaS; contact-center, CCaaS, or developer-platform experience strongly preferred.
•Write crisp one-page specs that an engineer can build from without a meeting.
•Technical enough to reason about events, plugins, and latency budgets.
•Shipped to real enterprise customers on a fast cadence.
•Platform, API, or developer-tools PM experience—having shipped something engineers or partners build on top of.

Experience:7+ yearsB2B SaaSContact centerCCaaSDeveloper platforms

Skills:Product thinkingCustomer focusBusiness fluencyCraftRapid execution

Company Brief

TTEC Digital

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn