Managed Services Client Delivery Specialist

Oversee end-to-end delivery of managed services contracts, ensuring service levels, quality standards, and client satisfaction are met across often complex, multi-site engagements. Serve as the primary client point of contact for inquiries, escalations, and feedback, coordinating with technical teams to resolve incidents and manage service delivery projects. Monitor contract performance and profitability, support contract governance, and drive continuous improvement through proactive communication and reporting.