Managed Services Client Delivery Specialist

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Communication","Negotiation","Problem-solving","Organizational","Client centricity"]

Oversee end-to-end delivery of managed services contracts, ensuring service levels, quality standards, and client satisfaction are met across often complex, multi-site engagements. Serve as the primary client point of contact for inquiries, escalations, and feedback, coordinating with technical teams to resolve incidents and manage service delivery projects. Monitor contract performance and profitability, support contract governance, and drive continuous improvement through proactive communication and reporting.

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Dimension Data
Dimension Data
2 months ago

Managed Services Client Delivery Specialist

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Last checked: 10 days agoStatus: Live

Job Summary

Oversee end-to-end delivery of managed services contracts, ensuring service levels, quality standards, and client satisfaction are met across often complex, multi-site engagements. Serve as the primary client point of contact for inquiries, escalations, and feedback, coordinating with technical teams to resolve incidents and manage service delivery projects. Monitor contract performance and profitability, support contract governance, and drive continuous improvement through proactive communication and reporting.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Ensure services are delivered according to agreed service definitions and Service Level Agreements (SLAs), meeting quality standards.
  • •Act as the primary point of contact for client inquiries, escalations, and feedback.
  • •Collaborate with technical teams to resolve client issues and incidents promptly and maintain stable, secure client environments.
  • •Monitor and assess client satisfaction regularly, and take proactive measures to address concerns and improve service quality.
  • •Manage and report on contract performance, including service delivery alignment with contractual agreements and compliance requirements; may oversee budgeting, forecasting, billing, and invoicing.

Key Requirements

  • •Oversee managed services and/or support services delivery in a client environment, including meeting SLAs and quality standards.
  • •Manage service delivery alignment with contractual agreements and compliance requirements, including monitoring contract performance.
  • •Lead service delivery projects for clients, including proactive communication and ongoing client satisfaction feedback mechanisms.
  • •Coordinate cross-functional technical teams to resolve client issues and incidents promptly.
  • •Hold a Bachelor’s degree (or equivalent) in IT, Business, or a related field; ITIL certification and relevant project management certification (e.g., PMP) are preferred.
Experience:Managed servicesSupport servicesIT service managementCloudSecurity
Education:Bachelor's in Information Technology or Business or related field
Skills:CommunicationNegotiationProblem-solvingOrganizationalClient centricity
Certifications:ITILPMP
Tech Stack:ITILManaged servicesInfrastructureCloudSecuritySupportIT service management frameworks

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn