Account Systems Administrator - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 39.11 - 52.9 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: associatesSkills: ["Communication","Group problem solving","Customer service","Multi-tasking","Adaptability"]

Maintain and administer customer accounts and support users through self-service ticket workflows for internal and external customers. Create, delete, and modify accounts while maintaining records and tracking databases, and proactively alert management to recurring issues. Work onsite in a fast-paced environment supporting enterprise IT needs, using Windows and Microsoft Office tools and meeting TS/SCI with Polygraph clearance requirements.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Account Systems Administrator - TS/SCI w/Poly

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Maintain and administer customer accounts and support users through self-service ticket workflows for internal and external customers. Create, delete, and modify accounts while maintaining records and tracking databases, and proactively alert management to recurring issues. Work onsite in a fast-paced environment supporting enterprise IT needs, using Windows and Microsoft Office tools and meeting TS/SCI with Polygraph clearance requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Resolve technical requests from self-service tickets for internal and/or outside customers.
  • •Create, delete, and modify customer accounts.
  • •Maintain and update records and tracking databases.
  • •Alert management to recurring problems and patterns.
  • •Adapt in a dynamic, fast-paced onsite environment while delivering customer service.
Travel: Low travel

Pay and Benefits

Salary: USD 39.11 - 52.9 hourly
Perks:Health Insurance401k

Key Requirements

  • •Associates of Arts or Associates of Science.
  • •3+ years of related experience.
  • •Proficiency with Windows and Microsoft Office (Outlook, Word, Excel) and data entry.
  • •TS/SCI with Polygraph clearance.
  • •Preferred: ticketing system and Active Directory experience, plus customer service experience.
Experience:3+ years
Education:Associate's
Skills:CommunicationGroup problem solvingCustomer serviceMulti-taskingAdaptability
Certifications:IAT Level 1
Tech Stack:WindowsMicrosoft OfficeOutlookWordExcelData EntryTicketing SystemActive Directory

Eligibility

Security Clearance:Top Secret SCI + PolygraphTS/SCI w/Poly

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn