AIOps

Airbus
Bengaluru
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 2+ yearsSkills: ["Builder mentality","Technical agility","Structured problem solving"]

Build and deploy AI-operations automation for Airbus’s AI product support ecosystem. You’ll write scripts and API integrations, create RAG-driven knowledge search tools, and develop self-service bots to resolve Tier-1 inquiries automatically. The role also focuses on operational dashboards and diagnostics (including ServiceNow metrics and log enrichment) and partnering with L1/L2 teams to reduce manual triage, MTTR, and SLA breaches through monitoring, alerting, and self-healing validation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airbus
Airbus
1 day ago

AIOps

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Build and deploy AI-operations automation for Airbus’s AI product support ecosystem. You’ll write scripts and API integrations, create RAG-driven knowledge search tools, and develop self-service bots to resolve Tier-1 inquiries automatically. The role also focuses on operational dashboards and diagnostics (including ServiceNow metrics and log enrichment) and partnering with L1/L2 teams to reduce manual triage, MTTR, and SLA breaches through monitoring, alerting, and self-healing validation.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Build, test, and deploy automated scripts and API integrations to streamline operational processes.
  • •Develop RAG-based retrieval and search tools that index historic tickets, logs, and RCAs for L1/L2 engineers.
  • •Create conversational AI bots, webhooks, and self-service ticketing automation to resolve routine Tier-1 inquiries.
  • •Construct operational dashboards and diagnostics to track uptime, ticket velocity, MTTR, SLA compliance, and CSAT.
  • •Partner with L1/L2 support to automate repetitive tasks, standardize log outputs and ticket tags, and support alerting/anomaly detection and stress-test validation.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a related quantitative field.
  • •Around 2+ years of hands-on experience in Software Engineering, AIOps, DevOps, Systems Automation, or Technical Support Engineering.
  • •Strong proficiency in Python or Shell scripting (with ability to build and deploy automation scripts).
  • •Direct hands-on experience integrating REST APIs and webhooks and working with data ingestion workflows.
  • •Practical experience with LLM utilities and basic RAG architectures for text/document search and classification.
Experience:2+ yearsAIOpsDevOpsTechnical Support
Education:
Skills:Builder mentalityTechnical agilityStructured problem solving
Certifications:AWS Certified DeveloperAWS Certified SysOpsGCP Certified DeveloperGCP Certified SysOpsPython certifications
Tech Stack:PythonShell scriptingPowerShellREST APIsWebhooksJSONRAGLLM APIsVector databasesLangChainLlama IndexAnthropic APIsServiceNowJira Service ManagementLooker StudioAWSAzureGCPSQLVector search

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn