Lead IT Telecom Architect

Magellan Health Services
United States
Workplace: OnsiteFull timeUSD 105,230 - 178,890 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Critical thinking"]

Lead IT Telecom Architect responsible for designing, building, and optimizing complex telecommunications and contact center architectures. This role drives strategy, evaluates technologies (VoIP, UCaaS, CCaaS), guides implementation, and ensures security and regulatory compliance while collaborating with engineers, vendors, and stakeholders to deliver scalable, reliable solutions in a healthcare-focused IT environment.

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Magellan Health Services
Magellan Health Services
5 months ago

Lead IT Telecom Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead IT Telecom Architect responsible for designing, building, and optimizing complex telecommunications and contact center architectures. This role drives strategy, evaluates technologies (VoIP, UCaaS, CCaaS), guides implementation, and ensures security and regulatory compliance while collaborating with engineers, vendors, and stakeholders to deliver scalable, reliable solutions in a healthcare-focused IT environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Design & Strategy: Develop overall telecommunications and Contact Center architecture, blueprints, and future roadmaps for Voice, SMS, Chat, and AI.
  • •Requirements Analysis: Translate business objectives and technical needs into actionable designs.
  • •Technology Evaluation: Research and select appropriate hardware, software (VoIP, UCaaS, CCaaS), and cloud services.
  • •Implementation Oversight: Guide and supervise the deployment, integration, and testing of new systems and upgrades.
  • •Documentation: Maintain detailed network diagrams, operational instructions, and configuration details.

Pay and Benefits

Salary: USD 105,230 - 178,890 annually
Perks:Health InsuranceLife Insurance

Key Requirements

  • •4+ years related experience including a minimum of 2+ years designing, building and deploying software in IT.
  • •Expert in modern technologies and languages, development patterns, data modeling, cloud/PaaS and application integration technologies.
  • •Critical Thinker.
  • •Demonstrated problem solving techniques.
  • •Experience leading cross functional project teams, workgroups.
Experience:4+ yearsHealthcareDigital health
Education:Bachelor's in Computer and Information Science
Skills:CommunicationProblem-solvingCritical thinking
Tech Stack:VoIPUCaaSCCaaSCloudTOGAFAWS

Company Brief

Magellan Health Services
Provides managed behavioral health, specialty healthcare, pharmacy management, and population health services to health plans, employers, and government agencies, focusing on improving outcomes and reducing costs through integrated care solutions.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: IPO / Publicly Listed
Headquarters: Scottsdale, United States
Founded: 1969
WebsiteLinkedIn