Customer support - Hospitality account - YA

Sutherland
Alexandria
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Communication"]

Deliver exceptional customer support for a hospitality account, handling customer interactions and addressing inquiries to resolve issues and maintain high customer satisfaction. Provide tailored solutions through effective communication and professional phone etiquette, ensuring a positive customer experience. The role is full-time and located in Alexandria, with WFH availability after 3 months. Fresh grads and dropouts can apply.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer support - Hospitality account - YA

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver exceptional customer support for a hospitality account, handling customer interactions and addressing inquiries to resolve issues and maintain high customer satisfaction. Provide tailored solutions through effective communication and professional phone etiquette, ensuring a positive customer experience. The role is full-time and located in Alexandria, with WFH availability after 3 months. Fresh grads and dropouts can apply.
Location: Alexandria
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer support by addressing inquiries and resolving customer issues.
  • •Handle day-to-day customer interactions and provide tailored solutions.
  • •Maintain high levels of customer satisfaction throughout each interaction.
  • •Ensure a positive customer experience through effective communication.
  • •Use professional phone etiquette during customer communications.

Key Requirements

  • •Fluency in English (B2/C1) is required.
  • •Strong skills in customer service and customer support.
  • •Ability to enhance customer satisfaction and customer experience.
  • •Problem-solving skills with active listening and attention to detail.
  • •Flexibility with night and overnight shifts is required.
Skills:Problem-solvingActive listeningAttention to detailCommunication
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor