Customer Service Representative (1-Year Contract)

Avery Dennison
Istanbul
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Organizational skills","Prioritization","Data entry"]

Manage customer accounts end to end, including order processing, tracking, delivery schedules, and ensuring complete order fulfillment. Use computer systems to document inquiries and maintain accurate order status records, while addressing customer complaints professionally. Identify and implement service improvement initiatives to raise customer satisfaction, and proactively communicate supply chain challenges with practical alternative solutions to customers.

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Avery Dennison
Avery Dennison
1 day ago

Customer Service Representative (1-Year Contract)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 40 minutes agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage customer accounts end to end, including order processing, tracking, delivery schedules, and ensuring complete order fulfillment. Use computer systems to document inquiries and maintain accurate order status records, while addressing customer complaints professionally. Identify and implement service improvement initiatives to raise customer satisfaction, and proactively communicate supply chain challenges with practical alternative solutions to customers.
Location: Istanbul
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer accounts regarding order processing, order tracking, delivery schedules, and complete order fulfillment.
  • •Utilize computer systems to document customer inquiries and maintain accurate records of order status and progress.
  • •Address and resolve customer complaints professionally and diplomatically.
  • •Identify and implement service improvement initiatives to enhance customer satisfaction and operational responsiveness.
  • •Communicate supply chain challenges proactively and present viable alternative solutions to customers.

Pay and Benefits

Perks:Health InsuranceSocial AllowanceMeal AllowanceAnnual LeaveCommuter BenefitsHeating AllowanceMeal CardLearning BudgetPaid Leave

Key Requirements

  • •Minimum 2 years of professional experience in customer service or a related discipline, ideally in the textile industry.
  • •Proficiency in Turkish and English, with strong written and verbal communication abilities.
  • •Demonstrated excellence in data entry and organizational skills.
  • •Ability to effectively prioritize and manage multiple concurrent tasks and issues.
Experience:2+ years
Skills:CommunicationOrganizational skillsPrioritizationData entry
Languages:TurkishEnglish
Tech Stack:Computer systems

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn