Customer Service Representative

Kelco Industries
United States
Workplace: OnsiteFull timeUSD 18 - 23 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Organization","Problem-solving","Collaboration"]

Serve as the primary point of contact for assigned customers, supporting accurate and timely order processing and fulfillment. Enter, review, and maintain customer orders in the ERP/NetSuite system, monitor open orders, and proactively communicate potential delays or changes. Coordinate with production, planning, shipping, sales, and other teams to provide order status and resolve customer questions, concerns, and order discrepancies.

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FursaFursa
Kelco Industries
Kelco Industries
6 hours ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for assigned customers, supporting accurate and timely order processing and fulfillment. Enter, review, and maintain customer orders in the ERP/NetSuite system, monitor open orders, and proactively communicate potential delays or changes. Coordinate with production, planning, shipping, sales, and other teams to provide order status and resolve customer questions, concerns, and order discrepancies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for customers regarding orders, product availability, delivery status, and inquiries.
  • •Enter, review, and maintain customer orders accurately within the ERP/NetSuite system.
  • •Review purchase orders for accuracy (part numbers, quantities, pricing, shipping requirements, and requested delivery dates).
  • •Monitor open customer orders and proactively communicate delays, changes, or issues impacting customer requirements.
  • •Respond to customer questions and resolve order discrepancies, shipping issues, returns, and credits by coordinating with internal teams.

Pay and Benefits

Salary: USD 18 - 23 hourly
Perks:Health InsuranceDentalVisionDisabilityLife Insurance

Key Requirements

  • •High school diploma or equivalent required; additional education preferred.
  • •2+ years of customer service, order management, or related experience preferred.
  • •Experience with ERP/business systems (NetSuite referenced) preferred.
  • •Experience with Microsoft Office preferred.
  • •Strong communication, organizational, and problem-solving skills.
Experience:2+ years
Education:High School
Skills:CommunicationAttention to detailOrganizationProblem-solvingCollaboration
Tech Stack:ERPNetSuiteMicrosoft Office

Company Brief

Kelco Industries
Kelco Industries is an industrial manufacturer supplying metal components and engineered products for sectors including automotive, appliances, and industrial equipment, focusing on fabrication, machining, and assembly services.
Industry: Manufacturing
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