Renewals Account Manager (Remote, JPN)

Crowdstrke
Tokyo
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Attention to detail","Organization","Prioritization","Independence"]

Partner with Corporate Account Managers, Channel Partners, and customers to retain and expand recurring revenue through accurate, on-time renewal quoting. Build and present proposals, support pricing uplifts, and align entitlement vs. actual usage. Validate ACV/ARR data in Salesforce, research renewal history, qualify decision makers, manage complex co-term/true-up scenarios, and mitigate churn risks while coordinating support escalations and feedback to Product.

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Crowdstrke
Crowdstrke
1 month ago

Renewals Account Manager (Remote, JPN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Partner with Corporate Account Managers, Channel Partners, and customers to retain and expand recurring revenue through accurate, on-time renewal quoting. Build and present proposals, support pricing uplifts, and align entitlement vs. actual usage. Validate ACV/ARR data in Salesforce, research renewal history, qualify decision makers, manage complex co-term/true-up scenarios, and mitigate churn risks while coordinating support escalations and feedback to Product.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Sales Operations/Finance/Deal Desk to validate ACV categories and account ARR in Salesforce.com and escalate complex scenarios.
  • •Research customer license purchase and renewal history and recommend renewals based on prior activity.
  • •Collect requirements for renewals, expansion, and upsell opportunities, including co-term/true-up calculations and quoting.
  • •Build proposals, pricing, and discount portfolios; calculate and validate complex quoting scenarios and secure internal approvals.
  • •Deliver validated renewal quotes 90-120 days before expiration and mitigate churn risk by creating appropriate call to action and coordinating account teams.

Pay and Benefits

Perks:Wellness StipendPaid Leave

Key Requirements

  • •3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success.
  • •Experience managing SaaS subscription renewals; prior renewals process experience is ideal.
  • •Bachelor’s degree or relevant experience.
  • •Proficiency with MS Excel (advanced formulas, large data sets, connectors, pivot tables).
  • •Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick) including SFDC reporting and opportunity/contract management.
Experience:3+ yearsSaaSCybersecurityHigh Tech
Education:Bachelor's
Skills:CommunicationAttention to detailOrganizationPrioritizationIndependence
Tech Stack:Salesforce.comSalesforce CPQSteelBrickMS ExcelSFDCClari

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn