Payoneer

1 month ago

Customer Experience Manager (Americas)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Drive B2B customer delight by onboarding and managing relationships for Americas clients, aligning with sales and cross-functional teams to promote product adoption, resolve issues, and orchestrate growth through proactive account management and holistic customer experience.

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage onboarding and ongoing success for client accounts in the Americas, ensuring smooth adoption of Payoneer solutions.
•Maintain strong relationships with clients and act as the primary point of contact for escalations and strategic discussions.
•Collaborate with Sales and cross-functional teams to identify expansion opportunities and drive account growth.
•Capture and share customer feedback with product and support teams to inform continuous improvement.
•Monitor customer health metrics and intervene to prevent churn while maximizing value delivered.

Key Requirements

•MBA in Business or Marketing
•Strong communication and interpersonal skills
•Familiarity with CRM software and customer support tools
•Problem-solving mindset with a customer-centric approach
•Experience in B2B customer success or account management (preferred)

Experience:FintechPaymentsSaaS

Education:Master's

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-centricityRelationship management

Languages:English

Tech Stack:CRM

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

1 month ago

Customer Experience Manager (Americas)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage onboarding and ongoing success for client accounts in the Americas, ensuring smooth adoption of Payoneer solutions.
•Maintain strong relationships with clients and act as the primary point of contact for escalations and strategic discussions.
•Collaborate with Sales and cross-functional teams to identify expansion opportunities and drive account growth.
•Capture and share customer feedback with product and support teams to inform continuous improvement.
•Monitor customer health metrics and intervene to prevent churn while maximizing value delivered.

Key Requirements

•MBA in Business or Marketing
•Strong communication and interpersonal skills
•Familiarity with CRM software and customer support tools
•Problem-solving mindset with a customer-centric approach
•Experience in B2B customer success or account management (preferred)

Experience:FintechPaymentsSaaS

Education:Master's

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-centricityRelationship management

Languages:English

Tech Stack:CRM

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn