Café Ambassador - Lenox Square

Discover Financial
Atlanta
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","De-escalation","Attention to detail","Teamwork"]

As a Café Ambassador, you’ll represent Capital One in a high-energy café environment by connecting with guests and helping them navigate digital banking. Share the value of products through genuine conversations, troubleshoot mobile tools, and handle escalated customer issues aligned with compliance. You’ll host local events that support financial health while fostering an inclusive, welcoming experience. The role includes flexible scheduling and active time on the café floor.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
1 month ago

Café Ambassador - Lenox Square

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

As a Café Ambassador, you’ll represent Capital One in a high-energy café environment by connecting with guests and helping them navigate digital banking. Share the value of products through genuine conversations, troubleshoot mobile tools, and handle escalated customer issues aligned with compliance. You’ll host local events that support financial health while fostering an inclusive, welcoming experience. The role includes flexible scheduling and active time on the café floor.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests in the café, supporting a community space and local coffee shop atmosphere (without serving coffee).
  • •Share Capital One’s products and services through genuine conversation, with success measured by connection quality rather than quotas.
  • •Guide customers through Capital One’s digital ecosystem, helping them master mobile tools and troubleshoot tech challenges.
  • •Host and support local events focused on financial health, aligned with company programs and partnerships.
  • •Advocate for customers, problem-solve, and resolve issues in line with compliance and regulatory requirements, including handling complaints and escalations when needed.

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kPaid ParentalChildcare

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Associate’s degree (preferred).
  • •2+ years of banking experience (preferred).
  • •Proficient in G-Suite and strong written and oral communication skills (preferred).
Experience:1+ yearsBankingRetailCustomer service
Education:High School
Skills:CommunicationCustomer serviceDe-escalationAttention to detailTeamwork
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn