Crew Experience Manager

Qantas Airways
London
Workplace: OnsiteFull timeFunction: People, HR & TalentSkills: ["Leadership","Stakeholder management","Conflict handling","Problem-solving","Judgement"]

Lead and develop a team of Flight Attendants and Business & First Flight Attendants for Qantas UK Cabin Crew. Own the end-to-end crew experience across performance, development, attendance, wellbeing, employee relations, recognition, and probation. Manage complex people matters with sound judgement, while driving operational performance through workforce insights. Partner with HR, Industrial Relations, Safety, Customer, Ground Operations, and employee representatives, and contribute to UK and Group initiatives.

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Qantas Airways
Qantas Airways
2 days ago

Crew Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead and develop a team of Flight Attendants and Business & First Flight Attendants for Qantas UK Cabin Crew. Own the end-to-end crew experience across performance, development, attendance, wellbeing, employee relations, recognition, and probation. Manage complex people matters with sound judgement, while driving operational performance through workforce insights. Partner with HR, Industrial Relations, Safety, Customer, Ground Operations, and employee representatives, and contribute to UK and Group initiatives.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a team of Flight Attendants and Business & First Flight Attendants, providing visible direction and support.
  • •Manage the end-to-end crew experience including performance, development, attendance, wellbeing, employee relations, recognition, and probation management.
  • •Handle complex employee matters with confidence and care to deliver timely, fair, and practical outcomes.
  • •Drive operational performance and continuous improvement using workforce insights to enhance the crew and customer experience.
  • •Build stakeholder relationships across HR, Industrial Relations, Safety, Customer, Ground Operations, and employee representatives, and lead or contribute to projects/portfolios.

Pay and Benefits

Perks:Health InsurancePension

Key Requirements

  • •Proven experience leading large operational workforces or similarly complex, dispersed teams.
  • •Strong experience managing performance, employee relations, attendance, wellbeing, investigations, and complex case management.
  • •A confident, adaptable leadership style with the ability to build effective relationships and influence diverse stakeholders.
  • •Experience working in a unionised environment and partnering with employee representatives.
  • •A proactive, solutions-focused approach with strong judgement, resilience, and commitment to safety and developing others.
Experience:AviationAirlinesUnionised environment
Skills:LeadershipStakeholder managementConflict handlingProblem-solvingJudgement
Languages:English (AU)

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
Glassdoor
Glassdoor: 3.8
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