Mozilla

2 weeks ago

Staff Program Manager, Trust & Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Design and implement Trust & Safety and compliance initiatives across a portfolio of products, from trustworthy AI to marketplace integrity. Lead and optimize Trust & Safety programs by partnering with Product, Engineering, Legal, and policy teams to deliver policy implementation, content moderation, and regulatory compliance. Use data-driven frameworks to measure program effectiveness, mitigate user safety risks, and adapt to emerging threats and evolving best practices.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Manage key Trust & Safety programs to reduce harmful experiences for users.
•Collaborate with cross-functional partners (Product, Engineering, Legal, and others) to identify and mitigate user safety risks.
•Apply data-driven frameworks to assess program effectiveness and find improvement areas aligned with company goals.
•Stay informed about industry best practices and emergent risks tied to new technology products and contexts.
•Implement safety and compliance initiatives across a diverse product portfolio, including policy implementation, content moderation, and regulatory compliance.

Pay and Benefits

Perks:Health InsuranceDentalVision401kHome OfficeLearning BudgetParental LeaveWellness StipendAnnual BonusPaid Leave

Key Requirements

•5+ years of experience in Trust & Safety operations or a related role.
•Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
•Experience using metrics, dashboards, or reporting to identify trends and improve outcomes.
•Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling.
•Strong understanding of online safety issues (data privacy, misinformation, fraud) and AI safety topics (fairness, accountability, transparency).

Experience:5+ yearsTrust & SafetyContent moderationAI safetyMarketplace integrity

Skills:Strategic thinkingProblem-solvingDecision-makingWritten communicationCollaboration

Languages:English

Company Brief

Mozilla

Mozilla is a mission-driven organization that builds open-source internet products (notably the Firefox browser) and advocates for an open, private, and secure web through software, research, and community programs.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Nonprofit & NGO

Headquarters: San Francisco, United States

Founded: 1998

Glassdoor: 2.9

Website LinkedIn Glassdoor

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Mozilla

2 weeks ago

Staff Program Manager, Trust & Safety

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Manage key Trust & Safety programs to reduce harmful experiences for users.
•Collaborate with cross-functional partners (Product, Engineering, Legal, and others) to identify and mitigate user safety risks.
•Apply data-driven frameworks to assess program effectiveness and find improvement areas aligned with company goals.
•Stay informed about industry best practices and emergent risks tied to new technology products and contexts.
•Implement safety and compliance initiatives across a diverse product portfolio, including policy implementation, content moderation, and regulatory compliance.

Pay and Benefits

Perks:Health InsuranceDentalVision401kHome OfficeLearning BudgetParental LeaveWellness StipendAnnual BonusPaid Leave

Key Requirements

•5+ years of experience in Trust & Safety operations or a related role.
•Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
•Experience using metrics, dashboards, or reporting to identify trends and improve outcomes.
•Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling.
•Strong understanding of online safety issues (data privacy, misinformation, fraud) and AI safety topics (fairness, accountability, transparency).

Experience:5+ yearsTrust & SafetyContent moderationAI safetyMarketplace integrity

Skills:Strategic thinkingProblem-solvingDecision-makingWritten communicationCollaboration

Languages:English

Company Brief

Mozilla

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Nonprofit & NGO

Headquarters: San Francisco, United States

Founded: 1998

Glassdoor: 2.9

Website LinkedIn Glassdoor