Communications Director for Commercial Bank

Citizens Bank
Boston
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 7-10 yearsEducation: bachelorsSkills: ["Communication","Leadership","Storytelling","Stakeholder engagement","Crisis management","Writing","Editing","Strategic thinking","Collaboration","Influence"]

Strategic, hands-on communications leader for Citizens Bank's Commercial Banking division. Builds integrated campaigns, leads media relations, guides internal/executive communications, and uses data-driven insights and Gen AI to drive engagement, alignment, and culture across senior leadership, relationship managers, product partners, and clients.

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FursaFursa
Citizens Bank
Citizens Bank
2 months ago

Communications Director for Commercial Bank

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Last checked: 8 hours agoStatus: Live

Job Summary

Strategic, hands-on communications leader for Citizens Bank's Commercial Banking division. Builds integrated campaigns, leads media relations, guides internal/executive communications, and uses data-driven insights and Gen AI to drive engagement, alignment, and culture across senior leadership, relationship managers, product partners, and clients.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Director level

Key Responsibilities

  • •Design and execute integrated communications strategies aligned with business goals.
  • •Develop high-impact content: press releases, executive presentations, thought leadership, and internal messaging.
  • •Lead media relations for Commercial Banking across key markets and sectors; secure visibility in top-tier media and amplify reach with social teams.
  • •Drive internal communications initiatives that align with Commercial Banking missions and values; establish strategies to drive colleague alignment around business objectives and culture.
  • •Monitor, analyze and report on communications effectiveness using data-driven insights; continuously refine strategies to improve engagement and impact.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirement BenefitsWellness Stipend

Key Requirements

  • •7-10 years of agency or in-house communications experience with a track record leading integrated campaigns for major brands, preferably in commercial or investment banking.
  • •Exceptional written and verbal communication skills with the ability to simplify complex topics into clear messaging.
  • •Proven ability to advise senior executives and build trusted partnerships across leadership teams.
  • •Demonstrated ability to translate complex strategies into clear, compelling narratives.
  • •Ability to leverage Generative AI platforms and other advanced technologies in the design and execution of integrated programs.
Experience:7-10 yearsBankingFinancial servicesCorporate communications
Education:Bachelor's
Skills:CommunicationLeadershipStorytellingStakeholder engagementCrisis managementWritingEditingStrategic thinkingCollaborationInfluence
Languages:English
Tech Stack:Generative AIAI platformsCommunication platforms

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website