Live Operations Agent - Bulgaria Remote

Relay Tech
Bulgaria
Workplace: RemoteFull timeFunction: Business OperationsExperience: 1-3 yearsSkills: ["Communication","Time management","Problem-solving","Customer service","Multitasking"]

Support couriers with routing and collaboration across internal teams to ensure smooth operations at Relay. Remote, Bulgaria-based Live Operations Agent with 1–3 years in LiveOps or frontline customer service, strong communication, IT literacy, and ability to work under pressure to deliver timely deliveries and maintain KPIs.

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FursaFursa
Relay Tech
Relay Tech
8 months ago

Live Operations Agent - Bulgaria Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Support couriers with routing and collaboration across internal teams to ensure smooth operations at Relay. Remote, Bulgaria-based Live Operations Agent with 1–3 years in LiveOps or frontline customer service, strong communication, IT literacy, and ability to work under pressure to deliver timely deliveries and maintain KPIs.
Location: Bulgaria
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Answer inbound chats from couriers quickly and efficiently.
  • •Deliver clear, high-quality instructions to couriers over the phone while they are on the road.
  • •Monitor the progress of live routes and take action when necessary.
  • •Intervene and organise rescue routes for unsuccessful deliveries.
  • •Contact couriers to fill shifts, ensuring deliveries are completed within the desired timescale at minimal cost to the business.

Key Requirements

  • •1–3 years of experience in LiveOps or frontline Customer Service.
  • •Excellent telephone manner and strong communication skills.
  • •IT-literate and confident in navigating between applications quickly.
  • •Ability to work well under pressure to meet demand.
  • •Ability to prioritise workload effectively.
Experience:1-3 years
Skills:CommunicationTime managementProblem-solvingCustomer serviceMultitasking

Company Brief

Relay Tech
Relay Technologies (relaytech.co) is an API-first, tech-enabled delivery network that optimizes e-commerce deliveries using AI-driven routing, real-time tracking and a distributed courier network to lower costs and emissions for retailers.
Industry: Last Mile Delivery
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 100M to 250M
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2022
WebsiteLinkedIn