GBS - Customer Service Violations & Compliance Analyst (Ciudad de Mexico, Ciudad de Mexico, MX, N/A)

Reckitt
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Collaboration","Relationship management","Business acumen","Process improvement","Data analysis"]

Review and validate customer compliance violations and fines by analyzing order processing, delivery volumes, and shipment tracking data. Produce regular performance reports on OTIF and violation metrics, identify root causes for missed delivery deadlines or incorrect quantities, and dispute/validate cases when appropriate. Coordinate with Customer Service, Warehousing, Transportation, and Finance to communicate findings and drive process improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Reckitt
Reckitt
5 days ago

GBS - Customer Service Violations & Compliance Analyst (Ciudad de Mexico, Ciudad de Mexico, MX, N/A)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Review and validate customer compliance violations and fines by analyzing order processing, delivery volumes, and shipment tracking data. Produce regular performance reports on OTIF and violation metrics, identify root causes for missed delivery deadlines or incorrect quantities, and dispute/validate cases when appropriate. Coordinate with Customer Service, Warehousing, Transportation, and Finance to communicate findings and drive process improvements.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Monitor and analyze large volumes of data related to order processing, delivery volumes, and shipment tracking to identify trends and improvement areas.
  • •Support attainment of backup documentation (BOLs, PODs, and photo/written evidence).
  • •Generate regular reports on OTIF and other customer violation metrics, highlighting areas below expectations and identifying root causes/trends.
  • •Investigate issues causing missed delivery deadlines or incorrect order quantities to determine underlying supply chain problems.
  • •Communicate with Customer Service, Warehousing, Transportation, and Finance regarding customer violations, expectations, and Reckitt’s non/compliance to achieve optimal performance.

Pay and Benefits

Equity and Bonus:Equity
Perks:Parental LeaveLife Insurance

Key Requirements

  • •Substantial experience in supply chain and customer service with a focus on compliance & violations related to the supply chain.
  • •Strong knowledge of customer and client platforms such as SAP and Oracle.
  • •Ability to analyze large volumes of order processing, delivery, and shipment tracking data to identify trends and improvement areas.
  • •Experience generating performance reporting on OTIF and customer violation metrics, including root cause analysis.
  • •Solution-oriented approach with process improvement focus, including dispute and validation experience.
Experience:Supply chainCustomer serviceComplianceLogistics
Skills:CollaborationRelationship managementBusiness acumenProcess improvementData analysis
Tech Stack:SAPOracle

Company Brief

Reckitt
Global consumer goods company producing health, hygiene, and home products across well-known brands. Operates in multiple markets offering over-the-counter health, personal care, and household cleaning products to consumers worldwide.
Industry: FMCG
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Slough, United Kingdom
Founded: 1999
WebsiteLinkedIn