Inspectorio

1 month ago

Lead Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead enterprise customer success initiatives for Inspectorio’s AI-powered supply chain platform. Own onboarding, deployments, and ROI-driven success for top clients, guiding cross-functional teams to ensure adoption, scale, and renewal across multiple modules (Sight, Risk, Traceability, Lab Testing, Production Monitoring).

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage and measure IT project milestones and successes, including onboarding, workflow deployments, module expansions, and digital transformation initiatives to improve ROI and ARR
•Establish processes and frameworks to ensure efficient team operations within budget, scope, and schedule
•Collaborate with project personnel to identify, troubleshoot, and resolve technical or operational problems
•Conduct business analysis on process mapping and advise customers on IT products/platform configurations
•Drive business development by forecasting, identifying product-market fit opportunities, and guiding customers through the impact journey supported by the platform

Travel: Low travel

Pay and Benefits

Salary: USD 87,506 - 120,000 annually

Perks:Health InsuranceDentalVision401kCommuting BenefitsAnnual Bonus

Key Requirements

•Bachelor’s degree or equivalent in Business Administration, Economics, or related field; 2+ years in IT/project-related success management
•Experience with Salesforce, HubSpot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, GCP
•Experience driving business development, forecasting, and identifying product-market fit opportunities
•Experience configuring platform components (user roles, permissions, workflows, data validation, integrations)
•Willingness to travel up to 25% within the U.S. and Canada

Experience:2+ yearsSaaSSupply chainRetailB2B

Education:Bachelor's

Skills:CommunicationProblem-solvingRelationship managementStakeholder management

Languages:English

Tech Stack:HubspotTotangoSalesforceJiraConfluenceAsanaMiroFigmaBigQueryGoogle Cloud PlatformExcelGoogle Sheets

Company Brief

Inspectorio

Provides a cloud-based quality, compliance, and supply chain visibility platform that helps brands, retailers, and manufacturers manage inspections, audits, and corrective actions to improve product quality and supplier performance across global supply chains.

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Website LinkedIn

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Inspectorio

1 month ago

Lead Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage and measure IT project milestones and successes, including onboarding, workflow deployments, module expansions, and digital transformation initiatives to improve ROI and ARR
•Establish processes and frameworks to ensure efficient team operations within budget, scope, and schedule
•Collaborate with project personnel to identify, troubleshoot, and resolve technical or operational problems
•Conduct business analysis on process mapping and advise customers on IT products/platform configurations
•Drive business development by forecasting, identifying product-market fit opportunities, and guiding customers through the impact journey supported by the platform

Travel: Low travel

Pay and Benefits

Salary: USD 87,506 - 120,000 annually

Perks:Health InsuranceDentalVision401kCommuting BenefitsAnnual Bonus

Key Requirements

•Bachelor’s degree or equivalent in Business Administration, Economics, or related field; 2+ years in IT/project-related success management
•Experience with Salesforce, HubSpot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, GCP
•Experience driving business development, forecasting, and identifying product-market fit opportunities
•Experience configuring platform components (user roles, permissions, workflows, data validation, integrations)
•Willingness to travel up to 25% within the U.S. and Canada

Experience:2+ yearsSaaSSupply chainRetailB2B

Education:Bachelor's

Skills:CommunicationProblem-solvingRelationship managementStakeholder management

Languages:English

Tech Stack:HubspotTotangoSalesforceJiraConfluenceAsanaMiroFigmaBigQueryGoogle Cloud PlatformExcelGoogle Sheets

Company Brief

Inspectorio

Industry: Supply Chain Technology

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Website LinkedIn