Lead Customer Success Manager

Inspectorio
United States
Workplace: RemoteFull timeUSD 87,506 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Relationship management","Stakeholder management"]

Lead enterprise customer success initiatives for Inspectorio’s AI-powered supply chain platform. Own onboarding, deployments, and ROI-driven success for top clients, guiding cross-functional teams to ensure adoption, scale, and renewal across multiple modules (Sight, Risk, Traceability, Lab Testing, Production Monitoring).

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Inspectorio
Inspectorio
2 months ago

Lead Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead enterprise customer success initiatives for Inspectorio’s AI-powered supply chain platform. Own onboarding, deployments, and ROI-driven success for top clients, guiding cross-functional teams to ensure adoption, scale, and renewal across multiple modules (Sight, Risk, Traceability, Lab Testing, Production Monitoring).
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage and measure IT project milestones and successes, including onboarding, workflow deployments, module expansions, and digital transformation initiatives to improve ROI and ARR
  • •Establish processes and frameworks to ensure efficient team operations within budget, scope, and schedule
  • •Collaborate with project personnel to identify, troubleshoot, and resolve technical or operational problems
  • •Conduct business analysis on process mapping and advise customers on IT products/platform configurations
  • •Drive business development by forecasting, identifying product-market fit opportunities, and guiding customers through the impact journey supported by the platform
Travel: Low travel

Pay and Benefits

Salary: USD 87,506 - 120,000 annually
Perks:Health InsuranceDentalVision401kCommuting BenefitsAnnual Bonus

Key Requirements

  • •Bachelor’s degree or equivalent in Business Administration, Economics, or related field; 2+ years in IT/project-related success management
  • •Experience with Salesforce, HubSpot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, GCP
  • •Experience driving business development, forecasting, and identifying product-market fit opportunities
  • •Experience configuring platform components (user roles, permissions, workflows, data validation, integrations)
  • •Willingness to travel up to 25% within the U.S. and Canada
Experience:2+ yearsSaaSSupply chainRetailB2B
Education:Bachelor's
Skills:CommunicationProblem-solvingRelationship managementStakeholder management
Languages:English
Tech Stack:HubspotTotangoSalesforceJiraConfluenceAsanaMiroFigmaBigQueryGoogle Cloud PlatformExcelGoogle Sheets

Company Brief

Inspectorio
Provides a cloud-based quality, compliance, and supply chain visibility platform that helps brands, retailers, and manufacturers manage inspections, audits, and corrective actions to improve product quality and supplier performance across global supply chains.
Industry: Supply Chain Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
WebsiteLinkedIn