Technical Support Professional with German (m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Analytical thinking","Attention to detail","Interpersonal skills","Teamwork","Oral communication","Written communication"]

Provide Level 1 technical support for Honeywell Fire Systems, answering calls and emails, documenting customer interactions, and escalating complex issues to Level I specialists or L2 agents. Maintain strong product knowledge (including relevant legislative/regulatory approvals), contribute to a growing knowledge base with articles and FAQs, and help create technical tips and How-To content to improve KCS maturity and customer outcomes.

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Honeywell
Honeywell
3 days ago

Technical Support Professional with German (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide Level 1 technical support for Honeywell Fire Systems, answering calls and emails, documenting customer interactions, and escalating complex issues to Level I specialists or L2 agents. Maintain strong product knowledge (including relevant legislative/regulatory approvals), contribute to a growing knowledge base with articles and FAQs, and help create technical tips and How-To content to improve KCS maturity and customer outcomes.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide Level 1 technical support via phone and email for Fire Systems product portfolio inquiries.
  • •Document all customer interactions and handle internal/external customer issues through approved channels.
  • •Act as a point of escalation for Level I specialists and maintain KPI/VOC and call evaluation requirements.
  • •Develop and update internal/external technical articles, FAQs, Technical Tips, and How-To videos to support KCS maturity.
  • •Work with L2 agents to deepen product knowledge, support independent call handling, and attend Q&A/refresh training sessions.

Pay and Benefits

Perks:Paid LeaveMeal VouchersHealth InsuranceLife InsurancePensionLearning BudgetRemote Work

Key Requirements

  • •Degree-level technical background achieved through appropriate educational study.
  • •Professional-level English and German language skills.
  • •Previous experience in a technical support environment.
  • •Understand customer needs and demonstrate problem-solving orientation.
  • •Analytical thinking, attention to detail, and strong interpersonal and communication skills.
Experience:Technical support
Skills:Problem-solvingAnalytical thinkingAttention to detailInterpersonal skillsTeamworkOral communicationWritten communication
Languages:EnglishGerman
Tech Stack:Windows 7Windows 8Windows 10Server 2008Server 2012Microsoft OutlookUdemyHardware applicationsSoftware applications

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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