L2 Support Specialist

NTT
Guadalajara
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Collaboration","Communication","Technical feedback","Problem-solving"]

Provide L2-level application support with detailed analysis to resolve production issues, including code fixes and rigorous testing when required. Support product servers and clients on modern platforms, enhance application performance, and collaborate effectively with global team members. Conduct detailed RCA (root cause analysis) for production incidents and implement corrective actions, while offering technical feedback and support to Development teams.

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FursaFursa
NTT
NTT
1 week ago

L2 Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide L2-level application support with detailed analysis to resolve production issues, including code fixes and rigorous testing when required. Support product servers and clients on modern platforms, enhance application performance, and collaborate effectively with global team members. Conduct detailed RCA (root cause analysis) for production incidents and implement corrective actions, while offering technical feedback and support to Development teams.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Actively support the resolution of L2 issues with detailed analysis.
  • •Assist with code fixes and perform rigorous testing when required.
  • •Support product servers and clients on cutting-edge platforms.
  • •Contribute to continuous improvement and continuous delivery.
  • •Perform detailed RCA of production issues and implement corrective actions.

Key Requirements

  • •3+ years of relevant experience in application maintenance and support.
  • •Strong knowledge of Unix and SQL.
  • •Knowledge of other scripting languages.
  • •Experience with Java development and application support.
  • •Ability to perform detailed RCA and implement corrective actions in production.
Experience:3+ years
Skills:CollaborationCommunicationTechnical feedbackProblem-solving
Tech Stack:UnixSQLJavaScripting languages

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn