Epiroc

1 month ago

Service Manager (Austell, GA, US, 30168)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead the service organization for Epiroc's Austell operation, overseeing work in progress, recruiting, financials, and customer issue resolution across mining equipment. Build and promote profitable service offerings (rebuilds, welding, service contracts, rental machine maintenance), mentor technicians, implement efficient service procedures, and ensure safety compliance while maintaining strong relations with customers and internal teams.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Develop and promote service business to generate profitable revenue, maintain customer satisfaction, and expand service offerings including component rebuilds, welding, service contracts, and rental machine maintenance.
•Lead and manage competency center employees, including hiring, training, coaching, and evaluating performance, while ensuring alignment with company policies, culture and management philosophy.
•Implement and organize service procedures to ensure structured, efficient service activities, including warranty handling, failure analysis, and safety compliance.
•Supervise and support technicians both in the field and at the service center, ensuring high performance and understanding of expectations.
•Provide leadership and coordination for all aftermarket employees, directing and evaluating their activities to achieve service center goals and objectives.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDisability InsuranceLife Insurance

Key Requirements

•Bachelor of Science degree in a related discipline is preferred, and/or a minimum of 5 years of practical related experience in the mining or construction equipment field.
•Prior demonstrated experience successfully leading teams of employees required.
•Effective communication skills, including presenting information and responding to questions from groups of managers, clients, customers, and the general public.
•Strong mechanical/technical background is required for issue resolution & reasoning/discussing “root cause analysis” back to customers.
•Possess a valid/active driver’s license and maintain required safety trainings.

Experience:MiningConstruction equipment

Education:Bachelor's

Skills:CommunicationLeadershipTeam managementPlanningProblem-solving

Tech Stack:CADBlueprintsHydraulic schematics

Company Brief

Epiroc

Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn

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Epiroc

1 month ago

Service Manager (Austell, GA, US, 30168)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Develop and promote service business to generate profitable revenue, maintain customer satisfaction, and expand service offerings including component rebuilds, welding, service contracts, and rental machine maintenance.
•Lead and manage competency center employees, including hiring, training, coaching, and evaluating performance, while ensuring alignment with company policies, culture and management philosophy.
•Implement and organize service procedures to ensure structured, efficient service activities, including warranty handling, failure analysis, and safety compliance.
•Supervise and support technicians both in the field and at the service center, ensuring high performance and understanding of expectations.
•Provide leadership and coordination for all aftermarket employees, directing and evaluating their activities to achieve service center goals and objectives.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDisability InsuranceLife Insurance

Key Requirements

•Bachelor of Science degree in a related discipline is preferred, and/or a minimum of 5 years of practical related experience in the mining or construction equipment field.
•Prior demonstrated experience successfully leading teams of employees required.
•Effective communication skills, including presenting information and responding to questions from groups of managers, clients, customers, and the general public.
•Strong mechanical/technical background is required for issue resolution & reasoning/discussing “root cause analysis” back to customers.
•Possess a valid/active driver’s license and maintain required safety trainings.

Experience:MiningConstruction equipment

Education:Bachelor's

Skills:CommunicationLeadershipTeam managementPlanningProblem-solving

Tech Stack:CADBlueprintsHydraulic schematics

Company Brief

Epiroc

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn