Support Account Manager

Gomotive
Pakistan
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organizational skills","Multitasking","Customer focus","Problem-solving"]

Own end-to-end support case management for a portfolio of customer accounts, monitoring case health and progress to ensure timely resolution. Coordinate with Technical Support Engineers and cross-functional partners, proactively identifying aging or stalled cases and managing escalations. Communicate directly with customers via email, meetings, and calls to set expectations and provide updates, while maintaining accurate case documentation and auditing resolution quality. Use support tools to track, report, and drive continuous process improvements.

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FursaFursa
Gomotive
Gomotive
2 days ago

Support Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end support case management for a portfolio of customer accounts, monitoring case health and progress to ensure timely resolution. Coordinate with Technical Support Engineers and cross-functional partners, proactively identifying aging or stalled cases and managing escalations. Communicate directly with customers via email, meetings, and calls to set expectations and provide updates, while maintaining accurate case documentation and auditing resolution quality. Use support tools to track, report, and drive continuous process improvements.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for a portfolio of assigned customer accounts.
  • •Own and drive end-to-end case management, ensuring clear ownership, next steps, and continuous progress.
  • •Monitor open, pending, and recently closed cases to maintain account health visibility.
  • •Proactively identify and follow up on aging, stalled, and high-priority cases, coordinating to unblock issues.
  • •Communicate directly with customers via email and meetings, and participate in escalations to ensure timely updates and structured resolution.

Key Requirements

  • •At least one year of experience in technical support, customer support, account management, or a similar customer-facing operations role in a fast-paced environment.
  • •Strong understanding of technology and ability to interpret technical issues at a functional level.
  • •Excellent written and verbal communication skills to explain technical concepts to technical and non-technical audiences.
  • •Strong organizational and multitasking skills to manage multiple accounts and time-sensitive escalations.
  • •Comfort working across support systems and business tools such as Salesforce, Jira, Slack, Redash, and spreadsheets.
Skills:CommunicationOrganizational skillsMultitaskingCustomer focusProblem-solving
Tech Stack:SalesforceJiraSlackRedash

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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