Customer Support Representative - German speaking (Maternity cover)

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Customer service attitude","Attention to details","Punctuality","Problem solving"]

Provide commercial customer support for a portfolio of project-business customers, handling inquiries via email, phone, chat, and a case management tool. Manage orders (entry, price checking, clearing) and coordinate delivery and billing across multiple product lines. Support pre- and post-sales needs including order-status tracking, returns/repairs/calibration requests, accounts receivable collections, invoicing, and contract/lease administration. Resolve issues using established procedures with proactive cross-team communication.

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Eaton
Eaton
6 days ago

Customer Support Representative - German speaking (Maternity cover)

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Last checked: 11 hours agoStatus: Live

Job Summary

Provide commercial customer support for a portfolio of project-business customers, handling inquiries via email, phone, chat, and a case management tool. Manage orders (entry, price checking, clearing) and coordinate delivery and billing across multiple product lines. Support pre- and post-sales needs including order-status tracking, returns/repairs/calibration requests, accounts receivable collections, invoicing, and contract/lease administration. Resolve issues using established procedures with proactive cross-team communication.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interface with customers and internal parties via email, phone, chat, and a case management tool.
  • •Handle customer inquiries and perform order management including order entry, price checking, and order clearing in line with Eaton policies.
  • •Manage complaint handling and coordinate delivery and billing across multiple product lines to meet external customer project sequencing.
  • •Support pre-sales and post-sales service functions such as order fulfilment processes and end-to-end order status management.
  • •Assist with customer requests including repair/calibration, product changes or returns, accounts receivable collections, invoicing requirements, and contract/lease administration.

Pay and Benefits

Perks:Health InsuranceLearning Budget

Key Requirements

  • •Bachelor’s degree (BSc/BA).
  • •1–3 years experience in customer support.
  • •English (minimum B2 level) and German (close to native).
  • •Basic MS Office skills.
  • •SAP/Oracle knowledge or experience with a case management tool is an advantage.
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationCustomer service attitudeAttention to detailsPunctualityProblem solving
Languages:EnglishGerman
Tech Stack:MS OfficeSAPOracleCase management

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn