Technical Success Manager

Zscaler
Costa Rica
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Problem-solving","Collaboration","Ownership"]

Guide customers through their Zero Trust journey as the central post-sales contact, building relationships with key stakeholders and service owners. Provide technical guidance and tailored strategies to help customers integrate, expand, and successfully adopt Zscaler solutions. Own escalations by coordinating resolutions across internal and external teams, proactively identifying adoption insights and risks, and contributing intellectual capital through training and best-practice guides.

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FursaFursa
Zscaler
Zscaler
4 days ago

Technical Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Guide customers through their Zero Trust journey as the central post-sales contact, building relationships with key stakeholders and service owners. Provide technical guidance and tailored strategies to help customers integrate, expand, and successfully adopt Zscaler solutions. Own escalations by coordinating resolutions across internal and external teams, proactively identifying adoption insights and risks, and contributing intellectual capital through training and best-practice guides.
Location: Costa Rica
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and nurture relationships with key customer stakeholders and operational service owners to align customer objectives with Zscaler goals.
  • •Provide technical guidance, product insights, and best practices to develop customized technical strategies for integration and expansion.
  • •Manage escalations by coordinating resolutions with internal and external teams while applying technical expertise and organizational skills.
  • •Identify adoption insights and develop proactive risk mitigation plans to protect assigned customer accounts.
  • •Contribute intellectual capital by creating and sharing training and best-practice guides to enhance Customer Success capabilities.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •5+ years in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.
  • •5+ years of experience in Cloud Services Architecture, web-based security, networking, or infrastructure solutions.
  • •Strong communication and presentation skills for consultative influence with internal and external stakeholders.
  • •Strong technical acumen to align business challenges to the Zscaler portfolio to meet business and security outcomes.
  • •Ability to analyze customer data to develop tailored adoption strategies and risk mitigation plans.
Experience:Customer successCloud servicesWeb-based securityNetworkingInfrastructure
Skills:CommunicationPresentationProblem-solvingCollaborationOwnership
Certifications:CISSPCCNPCCIENetwork+
Tech Stack:Zero Trust ExchangeSASESD-WANMPLSSWGDLPVPNsCASBCloud services architectureWeb-based securityNetworkingInfrastructure solutions

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn