Sr Cust Exp Specialist

Honeywell
Mexico
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer orientation","Can-do attitude","Interpersonal skills","Organizational skills","Time management","Relationship building","Ownership and follow-through","Continuous improvement"]

Develop and execute customer experience strategies to improve customer satisfaction, quality, and cost outcomes. Partner with cross-functional teams to understand customer needs and create personalized experiences, using customer feedback programs and customer data analysis to drive continuous improvement. Align customer experience initiatives with business objectives while ensuring performance standards are met in a collaborative, virtual team environment.

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Honeywell
Honeywell
5 days ago

Sr Cust Exp Specialist

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Last checked: 49 minutes agoStatus: Live

Job Summary

Develop and execute customer experience strategies to improve customer satisfaction, quality, and cost outcomes. Partner with cross-functional teams to understand customer needs and create personalized experiences, using customer feedback programs and customer data analysis to drive continuous improvement. Align customer experience initiatives with business objectives while ensuring performance standards are met in a collaborative, virtual team environment.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and execute customer experience strategies to drive customer satisfaction and loyalty
  • •Work with cross-functional teams to understand customer needs and create personalized experiences
  • •Analyze customer data and market trends to identify opportunities for improvement
  • •Implement and monitor customer feedback programs to gather insights and drive continuous improvement
  • •Align customer experience strategies with business objectives by working with sales and product management teams

Key Requirements

  • •2+ years of experience in customer support and/or equivalent supply chain, order management, or order-to-cash (OtC) experience
  • •MS Office skills (Excel, Word, Outlook, PowerPoint)
  • •English proficiency
  • •Bachelor’s Degree
  • •Knowledge/experience with SAP or Salesforce is a plus
Experience:2+ yearsSupply chainOrder managementOrder-to-cash (OtC)
Education:Bachelor's
Skills:Customer orientationCan-do attitudeInterpersonal skillsOrganizational skillsTime managementRelationship buildingOwnership and follow-throughContinuous improvement
Languages:English
Tech Stack:MS OfficeExcelWordOutlookPowerPointSAPSalesforceSales Force

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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