Director, Customer Success, Enterprise

Braze
Austin
Workplace: HybridFull timeUSD 163,000 - 256,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Follow-up","Relationship building","Teamwork","Intellectual curiosity","Continuous improvement"]

Own the full enterprise customer success book of business, partnering with senior sales and services leaders to drive adoption, renewals, expansion, and advocacy. Lead and scale multiple Customer Success teams across locations, hire and develop talent, and set KPIs tied to ROI and platform value. Serve as an executive escalation point, guide customer lifecycle management, and continuously improve processes, reporting, and materials.

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FursaFursa
Braze
Braze
3 days ago

Director, Customer Success, Enterprise

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the full enterprise customer success book of business, partnering with senior sales and services leaders to drive adoption, renewals, expansion, and advocacy. Lead and scale multiple Customer Success teams across locations, hire and develop talent, and set KPIs tied to ROI and platform value. Serve as an executive escalation point, guide customer lifecycle management, and continuously improve processes, reporting, and materials.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Join the Customer Success Department senior leadership team to help guide and shape the department’s future.
  • •Manage multiple Customer Success teams, including hiring, performance management, and staff development.
  • •Build and maintain a cost-efficient organization while maintaining high standards of customer excellence.
  • •Create customer delight by partnering with Senior Sales and Services Leadership to align on customer experience and commercial outcomes.
  • •Be the executive escalation point for your customer portfolio and guide clients through their lifecycle to demonstrate ongoing value.

Pay and Benefits

Salary: USD 163,000 - 256,000 annually
Equity and Bonus:Equity
Perks:EquityRsusHealth InsuranceDentalVisionLife InsuranceDisabilityRetirementPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing.
  • •3+ years of experience managing people managers.
  • •Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2, etc.).
  • •Exemplary written and verbal communication with strong follow-up skills.
  • •Strong technical domain knowledge of two or more: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc.).
Experience:5+ years
Skills:CommunicationFollow-upRelationship buildingTeamworkIntellectual curiosityContinuous improvement
Certifications:PMPPMgPAgilePrince2
Languages:English
Tech Stack:Mobile DevelopmentAPIsMarketing AutomationDirect MarketingAnalyticsHTMLProgramming

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn