PhonePe

2 months ago

Customer Experience Specialist, Stock Broking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join the Stock Broking Customer Experience Operations team to resolve high-stakes, non-technical inquiries and escalations by collaborating with product, tech, and compliance. You’ll own complex tickets, ensure SLA adherence, and drive process improvements while building domain expertise in financial markets and stockbroking operations.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own the Customer Experience by acting with integrity and prioritizing customer-first interactions, especially for complex or sensitive issues.
•Manage High Interaction Tickets (HIT) by taking full ownership of and resolving tickets requiring multi-touch communication and in-depth investigation.
•Resolve L1 escalations by efficiently addressing issues escalated by junior agents and serving as the definitive resolver for complex non-tech inquiries.
•Ensure SLA adherence by diligently managing queues and closing tickets within declared SLAs.
•Handle technical dependencies by escalating to the appropriate product or engineering stakeholders and following up until resolution is communicated to the customer.

Pay and Benefits

Perks:Health InsuranceLife InsuranceRelocationSalary Advance

Key Requirements

•Graduation (10+2+3) is mandatory and NISM certifications (e.g., Series VI, VII) are mandatory
•Multilingual: fluency in English and Hindi
•Excellent written and verbal communication skills
•Ownership and accountability for outcomes; ability to drive issues to completion
•Basic knowledge of Excel and/or SQL for data retrieval and analysis

Experience:StockbrokingFinancial servicesFintech

Education:Bachelor's

Skills:CommunicationOwnershipProblem-solvingTime-managementDetail-oriented

Certifications:NISM Series VINISM Series VII

Languages:EnglishHindi

Tech Stack:ExcelSQL

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn

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PhonePe

2 months ago

Customer Experience Specialist, Stock Broking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Own the Customer Experience by acting with integrity and prioritizing customer-first interactions, especially for complex or sensitive issues.
•Manage High Interaction Tickets (HIT) by taking full ownership of and resolving tickets requiring multi-touch communication and in-depth investigation.
•Resolve L1 escalations by efficiently addressing issues escalated by junior agents and serving as the definitive resolver for complex non-tech inquiries.
•Ensure SLA adherence by diligently managing queues and closing tickets within declared SLAs.
•Handle technical dependencies by escalating to the appropriate product or engineering stakeholders and following up until resolution is communicated to the customer.

Pay and Benefits

Perks:Health InsuranceLife InsuranceRelocationSalary Advance

Key Requirements

•Graduation (10+2+3) is mandatory and NISM certifications (e.g., Series VI, VII) are mandatory
•Multilingual: fluency in English and Hindi
•Excellent written and verbal communication skills
•Ownership and accountability for outcomes; ability to drive issues to completion
•Basic knowledge of Excel and/or SQL for data retrieval and analysis

Experience:StockbrokingFinancial servicesFintech

Education:Bachelor's

Skills:CommunicationOwnershipProblem-solvingTime-managementDetail-oriented

Certifications:NISM Series VINISM Series VII

Languages:EnglishHindi

Tech Stack:ExcelSQL

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn