Senior Renewals Manager

Zscaler
Singapore
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Organization","Cross-functional collaboration","Problem-solving","Ownership"]

Own the renewals charter for a supported APJ region: protect and grow ARR by accelerating renewal cycles and improving outcomes. Partner with Account Executives and Sales Leadership to address renewals on time, monitor account health and churn risk signals, and orchestrate cross-functional mitigation plans. Lead structured renewal forecasting cadence calls and provide consultative guidance to drive retention, reduce churn, and strengthen renewal performance.

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FursaFursa
Zscaler
Zscaler
1 day ago

Senior Renewals Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the renewals charter for a supported APJ region: protect and grow ARR by accelerating renewal cycles and improving outcomes. Partner with Account Executives and Sales Leadership to address renewals on time, monitor account health and churn risk signals, and orchestrate cross-functional mitigation plans. Lead structured renewal forecasting cadence calls and provide consultative guidance to drive retention, reduce churn, and strengthen renewal performance.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time.
  • •Monitor account health and customer risk signals to surface churn risks and growth opportunities.
  • •Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams.
  • •Lead structured renewal forecast cadence calls with account teams for current and future quarters.
  • •Provide strategic renewal guidance and consultative support to drive retention and reduce churn.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirement OptionsTime Off

Key Requirements

  • •Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your domain.
  • •Proven experience in Sales, Deal Desk, Renewals, or Renewal Operations.
  • •Strong commercial acumen and financial analysis skills, including SaaS and renewal-related revenue recognition principles.
  • •Proficiency with CRM and CPQ tools.
  • •Exceptional communication, organization, and cross-functional project management skills.
Experience:CybersecuritySaaS
Skills:CommunicationOrganizationCross-functional collaborationProblem-solvingOwnership
Languages:English
Tech Stack:AI/MLCRMCPQSaaSCloud security platforms

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn