Guest Service Agent (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 3+ yearsSkills: ["Resilience","Leadership","Agility","Quality","Quality and Safety","Guest Relations","AI Fluency","Event Planning","Equipment Management L1"]

Provide exceptional guest experiences as the primary front-desk contact, supporting check-in/check-out, handling inquiries, requests, and complaints with friendly, accurate service. Share information on amenities, local attractions, and dining options, and coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Maintain an organized front desk, process payments and invoices, manage guest records, and follow hotel policies, including security, confidentiality, and health & safety.

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FursaFursa
Power International Holding
Power International Holding
1 day ago

Guest Service Agent (QA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide exceptional guest experiences as the primary front-desk contact, supporting check-in/check-out, handling inquiries, requests, and complaints with friendly, accurate service. Share information on amenities, local attractions, and dining options, and coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Maintain an organized front desk, process payments and invoices, manage guest records, and follow hotel policies, including security, confidentiality, and health & safety.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet guests, assist with check-in, verify identification, process payments, and issue room keys.
  • •Handle guest inquiries, requests, and complaints promptly, providing accurate information and resolving issues to ensure satisfaction.
  • •Provide information on hotel amenities, local attractions, and dining options, and assist with arranging reservations and services as needed.
  • •Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests such as room service, repairs, and upgrades.
  • •Maintain a neat, organized front desk; process check-outs, handle communications (calls/emails/faxes), update guest records, and follow hotel policies for security, confidentiality, and health & safety.

Key Requirements

  • •3+ years of working experience with 2 years relevant experience in guest services/hospitality operations.
  • •Knowledge of hotel operations and standard procedures for check-in, check-out, and guest assistance.
  • •Strong verbal and written communication skills to interact with guests, colleagues, and management.
  • •Accurate attention to detail for processing guest information, reservations, and preferences/special requests.
  • •ERP knowledge, preferably SAP functional skills, is required for success in the role.
Experience:3+ years
Skills:ResilienceLeadershipAgilityQualityQuality and SafetyGuest RelationsAI FluencyEvent PlanningEquipment Management L1
Tech Stack:SAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website