Al Futtaim Group

1 day ago

Workshop Supervisor | Al-Futtaim Electric Mobility | BYD| | Abu Dhabi

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead the daily operations of an Aftersales Service Center in DIP, supervising technicians and coordinating job allocation to maximize productivity and quality. Drive First Time Fix Rate improvements, monitor workshop performance and KPI targets, and ensure compliance with OEM standards, warranty processes, audits, and HSSE requirements. Partner with Service Advisors, Parts, Warranty, and Management teams to deliver an exceptional customer experience and implement continuous process improvements.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Manager level

Key Responsibilities

•Supervise, coordinate, and allocate repair and maintenance work to technicians to maximize workshop productivity and efficiency.
•Monitor operations to ensure repairs and servicing are completed to quality standards within agreed timelines.
•Drive First Time Fix Rate (FTFR) and reduce repeat repairs through effective quality control processes.
•Support Service Advisors with accurate repair information and ensure on-time vehicle delivery.
•Ensure compliance with OEM standards, company policies, warranty processes, audit requirements, and HSSE standards; coach and develop technicians.

Key Requirements

•5–7 years of automotive workshop experience, including strong knowledge of workshop operations and vehicle repair processes.
•At least 2 years of supervisory/team leadership experience in a dealership or automotive workshop environment.
•Technical certification/diploma (ITI/ATA/IMI or equivalent) and EV certification (IMI EV Level 2 or higher preferred).
•Experience using SAP, DMS, or equivalent workshop management systems and ability to manage workshop KPIs (productivity, efficiency, utilization, FTFR).
•Valid UAE Driving Licence and strong communication/leadership skills with a safety-first (HSSE) mindset.

Experience:5-7 yearsAutomotiveAftersalesDealershipElectric vehicles

Education:Certification / Diploma

Skills:LeadershipCommunicationStakeholder managementProblem-solvingConflict resolution

Licenses:Valid UAE Driving Licence

Certifications:EV Certification (IMI EV Level 2 or higher)Technical CertificationDiplomaITIATAIMI

Languages:EnglishArabicHindiUrdu

Tech Stack:SAPDMS

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

1 day ago

Workshop Supervisor | Al-Futtaim Electric Mobility | BYD| | Abu Dhabi

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Manager level

Key Responsibilities

•Supervise, coordinate, and allocate repair and maintenance work to technicians to maximize workshop productivity and efficiency.
•Monitor operations to ensure repairs and servicing are completed to quality standards within agreed timelines.
•Drive First Time Fix Rate (FTFR) and reduce repeat repairs through effective quality control processes.
•Support Service Advisors with accurate repair information and ensure on-time vehicle delivery.
•Ensure compliance with OEM standards, company policies, warranty processes, audit requirements, and HSSE standards; coach and develop technicians.

Key Requirements

•5–7 years of automotive workshop experience, including strong knowledge of workshop operations and vehicle repair processes.
•At least 2 years of supervisory/team leadership experience in a dealership or automotive workshop environment.
•Technical certification/diploma (ITI/ATA/IMI or equivalent) and EV certification (IMI EV Level 2 or higher preferred).
•Experience using SAP, DMS, or equivalent workshop management systems and ability to manage workshop KPIs (productivity, efficiency, utilization, FTFR).
•Valid UAE Driving Licence and strong communication/leadership skills with a safety-first (HSSE) mindset.

Experience:5-7 yearsAutomotiveAftersalesDealershipElectric vehicles

Education:Certification / Diploma

Skills:LeadershipCommunicationStakeholder managementProblem-solvingConflict resolution

Licenses:Valid UAE Driving Licence

Certifications:EV Certification (IMI EV Level 2 or higher)Technical CertificationDiplomaITIATAIMI

Languages:EnglishArabicHindiUrdu

Tech Stack:SAPDMS

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor