Senior Manager, Product Management - Customer Resiliency Web and Mobile App Experience Lead

Discover Financial
New York, Richmond
Full timeUSD 200,700 - 229,100 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Stakeholder management","Decision making","Teamwork","Leadership","Judgment"]

Lead Collections and Recoveries product experiences across web and mobile for millions of customer accounts in distress. Own end-to-end customer experience and deliver meaningful P&L impact in the Customer Resiliency team embedded in Mainstreet Card. Manage two web teams and two mobile teams while partnering with design, marketing, operations, compliance, business analysts, and data scientists to create a unified roadmap balancing urgent needs and experimentation for the future.

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Discover Financial
Discover Financial
2 days ago

Senior Manager, Product Management - Customer Resiliency Web and Mobile App Experience Lead

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Last checked: 25 minutes agoStatus: Live

Job Summary

Lead Collections and Recoveries product experiences across web and mobile for millions of customer accounts in distress. Own end-to-end customer experience and deliver meaningful P&L impact in the Customer Resiliency team embedded in Mainstreet Card. Manage two web teams and two mobile teams while partnering with design, marketing, operations, compliance, business analysts, and data scientists to create a unified roadmap balancing urgent needs and experimentation for the future.
Location: New York, Richmond
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead the Collections and Recoveries web and mobile customer experience, bringing human and simplified experiences to customers in distress.
  • •Manage product managers overseeing two web teams and two mobile teams.
  • •Partner with design, marketing, operations, compliance, business analysts, and data scientists to envision and deliver future CR experiences.
  • •Own a unified customer experience roadmap balancing urgent short-term needs with experimentation for the future.
  • •Deliver outcomes across a complex charter with end-to-end ownership and significant quarterly P&L impact.

Pay and Benefits

Salary: USD 200,700 - 229,100 annually

Key Requirements

  • •Bachelor’s or Master’s Degree in a quantitative field (or related), or a Bachelor’s degree in any field with at least 4 years of Product Management experience.
  • •Product management experience working in both web and mobile full-stack environments.
  • •People leadership experience leading product managers.
  • •Balanced decision-making and product skills to manage Collections customer experiences.
  • •Exceptional judgment and stakeholder management to create a unified customer experience roadmap that balances short-term urgent needs with future experimentation.
Experience:4+ years
Skills:Stakeholder managementDecision makingTeamworkLeadershipJudgment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn